Elizbeth Caraballo
Orange City
Summary
Behavioral health professional with strong foundation in applied behavior analysis and client support. Proven ability to implement effective behavior intervention strategies and contribute to meaningful client outcomes. Known for collaborative efforts in team settings and adaptability to evolving client needs. Skilled in data-driven decision-making and maintaining supportive therapeutic environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
RBT
BASS ABA Theraphy
01.2025 - Current
- Reduced challenging behaviors through the implementation of positive reinforcement strategies.
- Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
- Fostered strong relationships with clients'' families, fostering trust and open communication vital for successful outcomes.
- Supported families in understanding and applying behavioral strategies within the home environment.
Bilingual Sales Manager
AT&T
01.2019 - 02.2024
- Develop marketing strategies, events and coach team in order to maximize sales growth. Operational duties.
- Leading market team in Florida. Recognized for most internet sales and business sales in our area.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Business manager
Lumin Auto Group
10.2020 - 12.2021
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
- Optimized dealership revenue by identifying opportunities for additional product offerings such as extended warranties and insurance packages.
- Demonstrated expertise in various financial products, creating tailored presentations for customers, showcasing the benefits of specific financing plans based on their unique needs.
Team Leader
Alorica
11.2017 - 01.2019
- Effective communication via phone in order to address and troubleshoot customer issues. Ability to multitask using different operating systems. Ability to problem solve with the goal of first call resolution and overall excellent customer experience. Part of the language line team and subject matter expert floor support.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Education
Bachelor's - Psychology
Inter American University of Puerto Rico-Fajardo
Fajardo, PR07.2017
High school diploma - General Studies
Sup. Isidro A. Sanchez
Luquillo, PR06.2013
Skills
- Microsoft Windows
- CPR certified
- Operating Systems
- Documentation review
- Behavior intervention plans
- Communication skills
- Relationship building
- Leadership
- Account management
- Organizational skills
- Analysis skills
- Product demos
- Management
- Salesforce
- Data collection
- Behavioral assessment
- Social skills development
- Individualized education plans
- Incidental teaching
- Natural environment training
- Reinforcement strategies
- Executive functioning
- Behavior reduction strategies
- Prompting techniques
- Error correction
- Toilet training
- Discrete trial training
Languages
Spanish - Expert
Certification
- RBT - Registered Behavior Technician
- CPR Certified
- Establishing a deictic relational repertoire in young children Training- USF
Timeline
RBT
BASS ABA Theraphy
01.2025 - Current
Business manager
Lumin Auto Group
10.2020 - 12.2021
Bilingual Sales Manager
AT&T
01.2019 - 02.2024
Team Leader
Alorica
11.2017 - 01.2019
Bachelor's - Psychology
Inter American University of Puerto Rico-Fajardo
High school diploma - General Studies
Sup. Isidro A. Sanchez
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