Elizsa Houston
Baytown,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
CSR-Driver
Envoy America
Houston, tx
05.2023 - Current
- Delivered services to customer locations within specific timeframes.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Learned and adapted quickly to new technology and software applications.
Customer Service Specialist
Kepro Qio
06.2022 - 04.2023
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
01.2020 - 05.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Front Desk Associate
Sheraton Hotel & Resorts
01.2018 - 06.2019
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
CSR Customer Services
Alorica-{Geek squad}
Houston, TX
04.2015 - 08.2016
- Resolved problems, improved operations and provided exceptional service.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
United Christian High School
Houston, TX05.2005
Skills
- Special Requests
- Good Communication Skills
- Energy Conservation
- Valid Driver's License
- Inputting Claims
- Complaint Reviews
- Microsoft Office
- Customer Retention Strategies
- Call Volume and Quality Metrics
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CSR-Driver
Envoy America
05.2023 - Current
Customer Service Specialist
Kepro Qio
06.2022 - 04.2023
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
01.2020 - 05.2022
Front Desk Associate
Sheraton Hotel & Resorts
01.2018 - 06.2019
CSR Customer Services
Alorica-{Geek squad}
04.2015 - 08.2016
High School Diploma -
United Christian High School
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