El'Jhanaay Craig
Newark,NJ
Summary
Driven Assistant Manager with a proven track record at Papa John's Pizza, enhancing customer satisfaction and streamlining operations. Skilled in team motivation and problem resolution, I excel in multitasking and organizational abilities. Agile and adaptable staff leader with a stellar work history, motivational approach, and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with a diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Papa John's Pizza
03.2022 - 10.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Cashier
Popeyes
10.2021 - 03.2022
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Peoples Preparatory Charter School
Newark, NJ06.2022
Skills
- Team motivation
- Decision-Making
- Multitasking Abilities
- Organizational Skills
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Workload Management
- Google Drive
- Customer Service
- Computer Skills
- Problem Resolution
Certification
- Security Officer Certification (SOC) - National Association of Safety Professionals.
Timeline
Assistant Manager
Papa John's Pizza
03.2022 - 10.2024
Cashier
Popeyes
10.2021 - 03.2022
High School Diploma -
Peoples Preparatory Charter School
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