Elkan Julian

I facilitated sales of eyewear to clients and assisted them in choosing suitable lenses.

• Interpreted clients' needs and introduced services to fit specific requirements.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Developed strong client relationships through consistent communication and attentive service.
• Followed all company policies and procedures to deliver quality work.
• Maintained current understanding of market conditions, compliance standards and best practices.
• Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.

I maintained inventory by organizing and restocking shelves at the supermarket.

• Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
• Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
• Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
• Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.