Summary
Overview
Work History
Education
Skills
Certification
Timeline
Receptionist

Elke Hulme

Aurora,CO

Summary

Highly enthusiastic and reliable account manager / Customer service representative with 30 plus years experience. 20 years in the cabinet industry managing several large builders from job start through the warranty process. Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Receptionist

Groove Ford
09.2017 - Current
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, walk-in clients, office supplies.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.



Customer Service Representative / Account Manager

Primera Interiors
10.2013 - 09.2021
  • Retrieve info for job packs from either builder websites or from e-mails that are sent to me.
  • Go through the information that was retrieved and mark the information that is relevant to the cabinets such as plan number, door style, stain/color, any options, hardware and custom changes. All this is important to a successful installation.
  • After measure is completed key order into the correct vendor portal (ProCab, E-Store, etc.)
  • When scheduled delivery date is (2 days prior ro delivery) call builder to verify that house is ready for cabinets and start the cabinet delivery process.
  • Send the shipping pack to warehouse to deliver and the audit pack to the FSR to inspect after cabinets are installed.
  • Audit is returned and if any parts are need to be ordered I would order them and once in I would schedule for the install with either superintendent or the homeowner.
  • Order parts when needed from any homeowner warranty appointments and schedule the install of the parts.

Order Prep Specialist/Customer Service Representative

Masco Cabinetry
10.2003 - 10.2013
  • Retrieve information for job packs from either builder website or from e-mails that are sent to me. Go through the information and mark info that is relevant to the cabinets, such as plain number, door style, stain/color, hardware, options, any custom changes. All important to a successful installation.
  • When the measure pack comes back go through the info that the FSR marked, so when you process the order you make the changes such as, up size or down size a cabinet, add a filler etc
  • When the schedule delivery date is approaching (2 days prior to delivery date) call builder to verify that house is ready and if not move out date and start this process again. Once date is verified start the delivery process.
  • Send the delivery pack to the warehouse for delivery and send the audit pack to the FSR for cabinet inspection after install.
  • After audit was completed order any parts or cabinets need and then scheduled them for install with either the builder or homeowner.
  • Provide back-up for others that are either out ill or vacation.
  • Builders I have worked with, Shea Homes, KB Homes, Classic Homes, Century Homes, Oakwood Homes, Mcstain, Village Homes, Ryland Homes, Joyce Homes.
  • Trained new employees on the company systems and procedures, and any builder assigned to them.

Education

High School Diploma -

Arvada West High School
Arvada, CO
08.1979

Skills

  • Customer service expert
  • Problem solver
  • Strong organization skills
  • Reliable and strong work ethics
  • Active listening skills
  • Skilled multi-tasker
  • Results oriented
  • Self directed
  • Results oriented
  • 10 key by touch
  • Excel & Word proficient

Certification

  • JDE (J.D. Edwards)
  • AS400/Frontier,
  • Oracle & RFM/ERRM.
  • Imaging/Doc-link
  • Web-Docs



Timeline

Receptionist

Groove Ford
09.2017 - Current

Customer Service Representative / Account Manager

Primera Interiors
10.2013 - 09.2021

Order Prep Specialist/Customer Service Representative

Masco Cabinetry
10.2003 - 10.2013

High School Diploma -

Arvada West High School

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Elke Hulme