HANNAH JAMES
Boca Raton,United States
Summary
Hardworking college student seeking employment. Bringing forth a motivated attitude and a variety of powerful skills. Adept in various social media platforms and office technology programs. I am committed to utilizing my skills to further a company's mission. Dedicated customer service representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems.
Overview
6
6
years of professional experience
Work History
Receptionist
Clint Moore Animal Hospital
06.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered approximately 45 phone calls promptly per day and directed incoming calls to the correct offices.
- Kept reception area clean and neat to give visitors a positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Sales Associate
UPS
02.2021 - 05.2024
- Answered incoming calls, conducted credit card transactions through POS System, educated customers about shipping and handling procedures and fees, assisted with Amazon returns, provided pleasant customer service, responsible for online print order completion
Zoo Teen Volunteer
Brevard Zoo
08.2018 - 08.2020
- Assisted guests in animal petting zones, educated guests on animal care and animal history, got enrichment for the animals, prepared meals for the animals, assisted with animal maintenance (grooming, brushing, etc.)
Education
Bachelor of Science - Biology
Florida Atlantic University
Boca Raton, FL08.2026
High School Diploma -
Titusville High School
Titusville, FL05.2022
Skills
- Microsoft Dynamics 365 Expert
- Microsoft Office Expert
- Customer Service Expert
- Cashiering Expert
- Communications Expert
- Sales Expert
- Retail Sales Expert
- Organization skills
- Data Entry
- Customer/Client relations
- Scheduling
- Scheduling appointments
- Greeting and Seating Clients
- File Management
- Schedule Management
- Multi-line telephone operation
- Professional Demeanor
Timeline
Receptionist
Clint Moore Animal Hospital
06.2024 - Current
Sales Associate
UPS
02.2021 - 05.2024
Zoo Teen Volunteer
Brevard Zoo
08.2018 - 08.2020
Bachelor of Science - Biology
Florida Atlantic University
High School Diploma -
Titusville High School
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