Valery Bellido
Boca Raton,United States
Summary
Experienced Customer Service professional with a proven track record of delivering exceptional support. Outgoing sales professional consistently driving increased revenue, improving the buying experience, and elevating company profile with targeted markets. Skilled in problem-solving, effective communication, and time management. Known for strong interpersonal abilities and adept at collaborating with teams. Seeking career growth in a challenging environment. Highly organized, detail-oriented, bilingual, and ready to contribute to the next team. Consistently recognized for sales performance and excellence in customer service.
Overview
7
7
years of professional experience
Work History
Sales Associate
USA Wireless
07.2024 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Customer Service
Publix
06.2018 - Current
- Demonstrate strong interpersonal and communication skills to build rapport with customers and create a positive shopping experience
- Assisted customers with their inquiries and resolved any issues or concerns
- Utilize multitasking and time management skills to prioritize tasks and meet customer needs
- Work collaboratively with a team to maintain a high standard of service
- Coordinated front-end operations and cash office activities
- Educated employees on register use, merchandising, and customer service.
- Received consistent excellent feedback on work quality and customer service.
Education
Bachelors - Accounting
Broward College
03-2027
High School Diploma - undefined
Northeast High School
06.2018
Skills
- Leadership Skills
- Bilingual
- Willingness To Learn
- Friendly and Approachable
- Communication Skills
- Ability to Work in a Team
- Patient with customers and coworkers
- Fast Learner
- Effective teacher
- Problem-solving
- Adaptability
- Ability to Multitask
- Excellent communication skills
- Goal oriented
- Exceptional customer service
- Back office operations
- Organized
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
USA Wireless
07.2024 - Current
Customer Service
Publix
06.2018 - Current
High School Diploma - undefined
Northeast High School
Bachelors - Accounting
Broward College
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