Summary
Overview
Work History
Education
Skills
Timeline
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Ella Arnett

Mead,AZ

Summary

Results-driven, positive, and hard-working worker with a proven track record of delivering exceptional customer service and contributing to the efficient operation of the establishment. Known for a positive and friendly demeanor, adept at mastering the intricacies of the menu, and consistently achieving upselling targets. Experienced in maintaining a clean and organized workspace, handling cash transactions accurately, and collaborating seamlessly with team members to ensure a smooth workflow during peak hours. Possesses strong problem-solving skills, adaptability to dynamic work environments, and a commitment to promoting and enhancing the customer experience. Excels in inventory management, minimizing waste while ensuring product availability. Seeking to bring a customer-focused approach, attention to detail, and a passion for excellence to a dynamic team.

Overview

1
1
year of professional experience

Work History

Shift Lead

Fiiz Drinks
05.2023 - 11.2023
  • Customer Service Excellence: Provided exceptional customer service by taking and preparing orders with a positive and friendly attitude.
    Demonstrated in-depth knowledge of Fiiz Soda Shop's menu offerings, including specialty sodas, flavor combinations, and unique offerings.
  • Efficient Operations: Executed efficient and accurate cash handling procedures, ensuring the proper recording of transactions.
    Maintained a clean and organized workspace, contributing to a visually appealing and inviting atmosphere for customers.
  • Team Collaboration: Collaborated with team members to ensure smooth operation during peak hours, fostering a positive and cohesive work environment.
    Assisted in training new team members, sharing insights into best practices for delivering outstanding service.
  • Inventory Management: Monitored and managed inventory levels to prevent shortages, promptly restocking items to meet customer demand.
    Implemented effective rotation procedures for perishable items, minimizing waste and optimizing product freshness.
  • Promotions and Upselling: Actively promoted new menu items and seasonal specials to boost sales and enhance the customer experience.
    Consistently exceeded upselling targets, contributing to increased average transaction values.
  • Adaptability and Problem Solving: Demonstrated flexibility by effectively handling unexpected situations, such as high-volume periods or equipment malfunctions.
    Implemented creative solutions to address customer concerns, ensuring their satisfaction and loyalty.

Education

Mesa High School
Mesa, Arizona
05.2025

Skills

  • Excellent customer service and interpersonal skills
  • Cash handling and transaction accuracy
  • Knowledge of product offerings and promotions
  • Team collaboration and training
  • Efficient multitasking in a fast-paced environment
  • Inventory management and restocking
  • Upselling and promotion techniques
  • Adaptability and problem-solving abilities
  • Hiring and Training
  • Work Planning and Prioritization

Timeline

Shift Lead

Fiiz Drinks
05.2023 - 11.2023

Mesa High School

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Ella Arnett