Ella Berrian
Leonia,NJ
Summary
Dynamic customer service professional with proven success at DialAmerica, excelling in problem resolution and active listening. Recognized for enhancing customer satisfaction through effective communication and efficient complaint resolution. Adept at data entry and streamlining processes, driving improvements in service delivery and fostering collaboration among teams.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
DialAmerica
Mahwah, NJ
11.2025 - Current
- Assisted customers with inquiries, providing accurate information and support for various services.
- Resolved customer complaints efficiently, enhancing overall satisfaction through effective communication.
- Documented customer interactions in CRM system, ensuring detailed records for follow-up actions.
- Collaborated with team members to improve service delivery processes and streamline operations.
- Adapted quickly to new products and services, maintaining up-to-date knowledge for informed customer assistance.
Call Center Agent
New York Medicaid Choice Project
New York, NY
01.2024 - 11.2025
- Provided exceptional customer service to Medicaid recipients, ensuring accurate information dissemination.
- Resolved complex inquiries by utilizing Medicaid systems and resources for efficient problem-solving.
- Assisted team in achieving service-level agreements through effective call management and prioritization.
- Collaborated with healthcare providers to facilitate timely access to services for clients.
- Maintained up-to-date knowledge of Medicaid policies to provide accurate guidance to clients and stakeholders.
Elementary School Secretary
Kennedy Children's Center
New York, NY
02.2022 - 01.2024
- Managed daily office operations, ensuring smooth workflow and efficient communication among staff and parents.
- Coordinated student attendance records, maintaining accuracy and compliance with school policies.
- Scheduled appointments and meetings for administration, optimizing time management and resource allocation.
- Assisted in preparing school documents, including newsletters and event announcements, to enhance community engagement.
Parent Coordinator
Sunshine School And Development Center
New York, NY
03.2019 - 02.2022
- Facilitated communication between parents and school staff to enhance collaboration and support student needs.
- Developed and implemented programs to engage families in the educational process effectively.
- Coordinated workshops and events promoting parental involvement and community resources for families.
- Led initiatives to gather feedback from parents, driving improvements in school services and programs.
- Streamlined communication processes using digital platforms to improve outreach and information sharing with parents.
Education
Master of Arts - Early Childhood Education
The University of Arizona
Chandler, AZ06.2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Complaint resolution
Timeline
Customer Service Representative
DialAmerica
11.2025 - Current
Call Center Agent
New York Medicaid Choice Project
01.2024 - 11.2025
Elementary School Secretary
Kennedy Children's Center
02.2022 - 01.2024
Parent Coordinator
Sunshine School And Development Center
03.2019 - 02.2022
Master of Arts - Early Childhood Education
The University of Arizona