Hi, I’m
Ella Bosley
Flushing,MI
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
I am a friendly co-worker and employee with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine food and drinks. Also a very personable individual possessing strong work ethic and great flexibility. Always dedicated to delivering positive customer experience through genuine hospitality.
Overview
2
years of professional experience
1
Certificate
Work History
Flushing Valley Country ClubFlushing, MI
Bartender/Waitress
01.2023 - Current
Job overview
- Trained new bartenders on drink preparation and upselling techniques.
- Processed payments accurately and efficiently with POS system.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Balanced daily registers and generated sales reports for management.
- Greeted customers and provided excellent customer service.
Iceland ArenasFlint, MI
Waiter/Sales Associate
10.2021 - 04.2022
Job overview
- Developed trusting relationships with customers by making personal connections.
- Engaged customers in friendly, professional dialogue to determine needs.
- Instructed newcomers in basic skills needed for recreational activities on the ice rink.
- Assisted in setting up the ice rink for events such as public skating sessions, hockey games and figure skating competitions.
- Reported incidents involving injury or property damage immediately to supervisor.
Flushing Valley Country ClubFlushing, MI
Banquet Captain
08.2021 - 03.2022
Job overview
- Developed highly effective wait staff and kitchen personnel through continuous mentoring and consistent training sessions.
- Inspected banquet areas before each event to ensure they met standards of cleanliness.
- Assisted in setting up banquet tables, chairs, and linens for events.
- Resolved customer complaints promptly while maintaining a professional demeanor.
- Monitored guest satisfaction levels throughout event duration.
Education
Michigan State UniversityEast Lansing, MI
BBA from Hospitality Administration And Management
05.2027
University Overview
- Member of National Honor Society, 2022-2023 (Flushing High School)
- Chaarge Member, Current (Michigan State University)
- Residential Business Community Member, Current (Michigan State University)
Skills
- Order Management
- Customer Service
- Marketing and Sales Experience
- Point of Sale Systems
- Service-Oriented Mindset
Affiliations
- Graduated Flushing High School with a 3.88 cumulative GPA. Also a 4.1 standing GPA my senior year of highschool.
- Became a part of the Figure Skating Club my freshmen and sophomore year of high school then decided to join the lacrosse team my junior year.
- My senior year I took a break from sports and began to work 4-5 days a week and began to pursue my fitness journey by going to the gym daily.
Certification
- ESB (Entrepreneurship and Small Business) Certificate- 2023
Timeline
Bartender/Waitress
Flushing Valley Country Club
01.2023 - Current
Waiter/Sales Associate
Iceland Arenas
10.2021 - 04.2022
Banquet Captain
Flushing Valley Country Club
08.2021 - 03.2022
Michigan State University
BBA from Hospitality Administration And Management
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