Ella Burns
Troy,Ohio
Summary
Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.
Overview
2
2
years of professional experience
Work History
Volunteer
Bruckner Nature Center
06.2022 - 08.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Fed and cared for injured animals
Crew Member
Tropical Smoothie Cafe
04.2022 - 08.2023
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Crew Leader
Coldstone Creamy
07.2021 - 03.2022
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Stocked items and prepped to-go products
- Opened and closed the store
- Balanced the register at the end of the day
Education
Bachelor of Science - Biology
Wittenberg University
Springfield, OH05.2027
High School Diploma -
Troy High School
Troy, OH05.2023
Skills
- Telephone Etiquette
- Flexible Schedule
- Food Distribution
- [State] Driver's License
- Friendly and Outgoing
- Videography
- Editing software
Timeline
Volunteer
Bruckner Nature Center
06.2022 - 08.2023
Crew Member
Tropical Smoothie Cafe
04.2022 - 08.2023
Crew Leader
Coldstone Creamy
07.2021 - 03.2022
Bachelor of Science - Biology
Wittenberg University
High School Diploma -
Troy High School
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