Ella Butz
Chicago,IL
Summary
Dynamic and service-oriented professional with diverse experience in customer relations, administrative support, and operational efficiency. Adept at creating positive experiences through proactive communication and tailored solutions. Skilled in leveraging technology to manage workflows, streamline processes, and maintain accurate data. Known for exceptional teamwork, adaptability, and a strong commitment to delivering results in fast-paced environments. Driven, resourceful, and passionate about maintaining high standards in both customer satisfaction and workplace performance.
Overview
3
3
years of professional experience
Work History
Dental Administrative Assistant
Pediatric Dentistry of the North Shore
05.2024 - 01.2025
- Delivered exceptional patient service by greeting patients, answering phone inquiries, and managing emails and reviews.
- Sterilized dental instruments and prepared treatment rooms, ensuring compliance with health and safety standards.
- Helped patients complete necessary medical forms and documentation.
- Maintained accurate patient records by entering and updating data in an online database with a high degree of confidentiality and attention to detail.
- Assisted with financial operations by preparing and delivering daily deposits.
Cashier/Barista
Do-Rite Donuts
09.2022 - 07.2023
- Careful handling of vegan and gluten free products.
- Trained new employees in in-store policy and procedure.
- Packed and prepared both online and in-store orders.
- Served food and beverages efficiently in the busy and fast-paced environment of Chicago's Wrigleyville neighborhood.
- Prepared the store for both closing and opening.
Cashier/Barista/Server
Cuckoo Restaurant
03.2022 - 08.2022
- Served food and beverages in a fast-paced environment.
- Memorized menu items and allergens in order to safely serve customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Provided friendly service and assistance to a wide array of clientele.
Education
Psychology Major -
DePaul University
Chicago, IL05.2027
IB Career Path Graduate -
Amundsen High School
Chicago, IL05.2023
Skills
- Effective Communication: Strong public speaking abilities and clear communication skills in person, via email, and over the phone
- Conflict Resolution: Skilled in managing challenging situations with professionalism and tact, ensuring positive outcomes
- Customer Engagement and Satisfaction: Delivers exceptional service by understanding customer needs, addressing concerns proactively, and creating a positive experience both in-person and online
- Technology Proficiency: Skilled in utilizing online software, scheduling systems, and patient management databases in order to improve efficiency
Timeline
Dental Administrative Assistant
Pediatric Dentistry of the North Shore
05.2024 - 01.2025
Cashier/Barista
Do-Rite Donuts
09.2022 - 07.2023
Cashier/Barista/Server
Cuckoo Restaurant
03.2022 - 08.2022
Psychology Major -
DePaul University
IB Career Path Graduate -
Amundsen High School
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