Ella Callaway
Bettendorf,IA
Summary
Quality-driven Team Trainer dedicated to maximizing team effectiveness. Skilled at learning new information quickly and adapting to changing conditions. Open and clear communicator with disciplined execution. Learning how to maintain pressure under stressful situations. Handling costumer complaints with a kindly manner. Keeping a positive attitude during shifts.
Overview
2
2
years of professional experience
Work History
Team Trainer
Taco Bell
10.2021 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Maintained current knowledge of all team position requirements.
- Trained new employees in specific job requirements.
- Cross-trained existing employees to maximize team agility and performance.
- Demonstrated new products, procedures and techniques to employees.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Mentored junior employees to improve performance, food safety, and customer service.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Provided coaching and mentoring to employees.
Education
High School Diploma -
Pleasant Valley High School
Bettendorf, IA05.2023
Skills
- Performance Monitoring
- Compliance Standards
- Employee Presentations
- New Employee Training
- Course Development
- Course Design
- Staff Training
- Active Listening
- Team Leadership
- Coaching and Mentoring
- POS Systems
- Safe Food Handling
Timeline
Team Trainer
Taco Bell
10.2021 - Current
High School Diploma -
Pleasant Valley High School
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