Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ella Casey

Phoenix,AZ

Summary

Results-driven Trainer known for high productivity and efficient task completion. Specialize in employee engagement strategies and performance improvement techniques. Excel in communication, leadership, and adaptability, ensuring successful training outcomes and enhanced team performance.

Overview

2
2
years of professional experience

Work History

Trainer

Shake Shack
Phoenix, AZ
08.2024 - Current
  • Handled payment processing and ensured accuracy in financial transactions.
  • Demonstrated comprehensive knowledge of all total station operations.
  • Facilitated effective communication with new hires.
  • Coordinated staff schedules and managed break times to ensure smooth operations.
  • Counted cash drawers accurately to ensure financial records were balanced.
  • Ensured accuracy and quality in training materials and sessions.

Barista

Starbucks
Phoenix, AZ
08.2023 - 08.2024
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
  • Gave samples of popular coffee and tea blends to create sales opportunities.
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
  • Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
  • Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
  • Checked brewing equipment for proper functionality.
  • Utilized coffee maker, espresso machine and French press to prepare coffee.

Cashier

Safeway
Goodyear, AZ
09.2022 - 08.2023
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Checked personal identifications during alcohol and tobacco sales.
  • Answered customer inquiries regarding store policies and procedures.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Worked closely with front-end staff to assist customers.
  • Built and maintained productive relationships with employees.
  • Processed customer payments quickly and returned exact change and receipts.

Education

B.S. - Biological Sciences

Grand Canyon University
01.2027

Highschool -

Juanita Highschool
01.2023

Skills

  • Customer service
  • Point of Service system
  • Cash handling
  • Coffee knowledge
  • Display maintenance
  • Proficient in Office 365 applications
  • New hire training
  • Creative problem solving
  • Public speaking
  • Interpersonal communication
  • Payment collection

Languages

English
Native/ Bilingual
Spanish
Limited

Timeline

Trainer

Shake Shack
08.2024 - Current

Barista

Starbucks
08.2023 - 08.2024

Cashier

Safeway
09.2022 - 08.2023

B.S. - Biological Sciences

Grand Canyon University

Highschool -

Juanita Highschool

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Ella Casey