Ella Clapp
Tampa,FL
Summary
Optimistic and personable individual enthusiastic about meeting new people. Strong presentation skills and real go-getter. Excellent public speaking skills and knowledge of Lake Geneva history, architecture and events.
Overview
1
1
year of professional experience
Work History
Tour Guide
Lake Geneva Cruise Line
05.2022 - Current
- Guided groups of up to 100 people on scheduled tours.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Built personal relationships with guests to promote positive experiences.
- Shared historical and cultural context to keep tour informative and provide a more profound understanding of the area.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
Education
High School Diploma -
Burlington High School
Burlington, WI06.2023
Skills
- Research
- Public Speaking
- Team Meetings
- Discussion Facilitation
- Conflict Mediation
Timeline
Tour Guide
Lake Geneva Cruise Line
05.2022 - Current
High School Diploma -
Burlington High School
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