Ella Cone
Ocala,FL
Summary
Proven leader in customer service and problem-solving, adept at enhancing customer relations and resolving complex issues, as demonstrated at Regency Insurance Group. Skilled in data entry and critical thinking, I significantly improved client loyalty and operational efficiency. Expertise in computer proficiency and active listening underpins my ability to exceed employer expectations without exceeding a 55-word limit.
Overview
44
44
years of professional experience
Work History
Customer Service Representative
Regency Insurance Group
01.2019 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Processed payments
- Took authorization for re-marketed policies
- Bound insurance polices
- Answered high volume of incoming phone calls
Small Business Co-Owner
Ultimate Nozzle LLC
03.1996 - 09.2010
- Collaborated with co-owner on critical decision-making regarding business growth opportunities and strategic partnerships.
- Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
- Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
Inspector in Quality Assurance and Quality Control
Precision Machine Technology LLC
04.2004 - 09.2008
- Acted as a liaison between departments to facilitate clear communication regarding product specifications and any necessary adjustments required due to non-conformance findings during inspections.
- Inspected and measured machined parts to insure they met client's specifications.
- Operated Keyence and Smart Scope visions systems.
- Cleaning, deburring, and polishing machined parts.
- Inspected and verified incoming materials.
- Filing completed work orders and client drawings.
- Answered outside inquiries regarding business operations.
Teacher's Assistant
Miami Dade Public Schools
08.2002 - 03.2004
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
Small Business Co-Owner
Precision Cut Lawn Care, Inc
05.1986 - 02.1998
- Collaborated with co-owner on critical decision-making regarding business growth opportunities and strategic partnerships.
- Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
- Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
Office Manager
Better Service, Inc
06.1978 - 03.1984
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Gave quotations for printing and binding jobs.
Education
GED -
College of Central Florida
Ocala, FL01.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
Timeline
Customer Service Representative
Regency Insurance Group
01.2019 - 07.2022
Inspector in Quality Assurance and Quality Control
Precision Machine Technology LLC
04.2004 - 09.2008
Teacher's Assistant
Miami Dade Public Schools
08.2002 - 03.2004
Small Business Co-Owner
Ultimate Nozzle LLC
03.1996 - 09.2010
Small Business Co-Owner
Precision Cut Lawn Care, Inc
05.1986 - 02.1998
Office Manager
Better Service, Inc
06.1978 - 03.1984
GED -
College of Central Florida
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