Melanie Monroe
Quitman,GA
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
9
9
years of professional experience
Work History
Account Manager Supervisor
Regency Insurance/ HILB Group
09.2019 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Educated clients on new products or services to increase customer engagement with brand.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Developed and implemented strategies to increase client retention.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
Sales Representative
Alan William & Associates
08.2017 - 09.2019
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sold auto, home, and other various insurance products to individuals within assigned territory using consultative selling techniques.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Educated clients on insurance policies and procedures.
- Collected premiums on or before effective date of coverage.
Sales
Regency Insurance
09.2014 - 08.2017
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sold auto, home, and other various insurance products to individuals within assigned territory using consultative selling techniques.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Educated clients on insurance policies and procedures.
- Collected premiums on or before effective date of coverage.
Education
Agent License -
2-20 Producers License
N/AHigh School Diploma -
Cypress Lake High School
Fort Myers, FL06.2010
Skills
- Issue Resolution
- Customer Relationship Management
- Researching Sales Leads
- Performance Goals
- Providing Feedback
- Accounts Payable and Accounts Receivable
- Strong Lead Development Skills
- Account Management
- Business Negotiation
- Excellent Communication Skills
- Goals and Performance
- Client Meetings
Timeline
Account Manager Supervisor
Regency Insurance/ HILB Group
09.2019 - Current
Sales Representative
Alan William & Associates
08.2017 - 09.2019
Sales
Regency Insurance
09.2014 - 08.2017
Agent License -
2-20 Producers License
High School Diploma -
Cypress Lake High School
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