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Pamela Wells
Shelby,NC
Work Preference
Summary
Directed account management operations at ABM Industries, leveraging data-driven decision-making to optimize performance.
Overview
27
27
years of professional experience
Work History
Account Manager Supervisor
ABM Industries
2014.08 - Current
- Developed forecasts, budgets and operating plans for sales channels.
- Maintained assigned territory revenue base by managing account retention and renewals.
- Attended regular training to stay abreast of updated technical data regarding industry products, materials and equipment.
- Supported lead-generation campaigns executed by marketing departments.
Lead Person Weaver
STI King Plush
2007.07 - 2014.08
- Completed required paperwork within anticipated timeframes.
- Followed established guidelines and procedures for maximum regulatory compliance.
- Addressed concerns quickly to avoid lasting issues.
- Reviewed activities regularly to identify opportunities for improvement.
Supervisor
GCA Services
2004.04 - 2007.07
- Created culture of continuous improvement, inspiring employees to take action and solve problems.
- Scheduled all projects in logical steps and budgeted time required to meet deadlines.
- Utilized company policies and guidelines to solve work problems.
- Filed and addressed employee complaints in accordance with company policies and government regulations.
Service Worker
One Source
2000.01 - 2004.04
- Identified and resolved equipment issues by monitoring operation and inspecting finished products.
- Maintained high productivity with clean and organized workstations.
Education
High School Diploma -
Crest High School
Boiling Springs, NCSkills
Data-driven decision making
Upselling strategies
CRM software proficiency
Teamwork and collaboration
Customer service
Goal oriented
Customer satisfaction
Verbal and written communication
Customer relationships
Relationship building
Relationship building and management
Goals and performance
Staff management
Documentation and reporting
Issue resolution
Team Training
Client meetings
Invoice balancing
Report writing
Account servicing skills
Order processing
Community involvement
Account management
Timeline
Account Manager Supervisor
ABM Industries
2014.08 - Current
Lead Person Weaver
STI King Plush
2007.07 - 2014.08
Supervisor
GCA Services
2004.04 - 2007.07
Service Worker
One Source
2000.01 - 2004.04
High School Diploma -
Crest High School