Ella Crowley
Green Bay
Summary
Energetic and reliable professional with strong background in team coordination and customer service. Possesses deep understanding of operational procedures and inventory management, coupled with excellent problem-solving and communication skills. Committed to driving successful team outcomes and enhancing overall efficiency.
Overview
2
2
years of professional experience
Work History
Shift Manager
Cold Stone Creamery
08.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Bachelor of Science - Health Administration
Carroll University
Waukesha, WI05-2028
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Handling customer complaints
- Training and mentoring
- Shift leadership
- Problem-solving
- Team collaboration and leadership
- Strategy development
Timeline
Shift Manager
Cold Stone Creamery
08.2022 - Current
Bachelor of Science - Health Administration
Carroll University
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