Ella Crowley
Green Bay
Summary
Dynamic customer service professional with experience at State Farm, excelling in problem-solving and team collaboration. Proven ability to enhance customer satisfaction and streamline processes, while effectively training and mentoring staff. Skilled in cash handling and decision-making, consistently achieving results in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Customer Service Representative Intern
State Farm
Green Bay
05.2025 - 08.2025
- Customer interactions responded promptly to customer inquiries via phone and email, maintaining high standards of service quality.
- Collaborated with team members to streamline processes, enhancing overall customer satisfaction.
- Documented customer interactions accurately in the ECRM system, ensuring data integrity for future reference.
- Reduced response times by prioritizing tasks effectively during high-volume periods.
Shift Manager
Cold Stone Creamery
Green Bay
08.2022 - 05.2025
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills, while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on tasks to meet business and customer needs.
Education
MBA - Health Administration
Carroll University
Waukesha, WI05-2028
Skills
- Cash handling
- Decision making
- Customer service focus
- Employee training
- Handling customer complaints
- Training and mentoring
- Shift leadership
- Problem solving
- Team collaboration and leadership
- Strategy development
Timeline
Customer Service Representative Intern
State Farm
05.2025 - 08.2025
Shift Manager
Cold Stone Creamery
08.2022 - 05.2025
MBA - Health Administration
Carroll University