Tanisha Page
Summary
Dynamic customer service representative skilled in streamlining communication and managing multiple tasks efficiently. Committed to delivering high-quality support and maintaining positive customer relationships to enhance overall service experience.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Customer Service Representative Intern
City Of Los Angeles Department of Transportation
12544 Saticoy St. South
11.2016 - Current
- Educated citizens on transportation policies, procedures, and available resources.
- Provided support during peak hours to ensure timely responses to citizen needs.
- Participated in training sessions to enhance product knowledge and service skills consistently.
- Streamlined communication for improved customer relations through active listening and clear articulation.
- Reduced response times by prioritizing tasks effectively during high-volume periods.
- Handled escalated customer concerns with empathy and professionalism, resulting in satisfactory resolutions.
- Contributed positively towards team goals by actively participating in team meetings, sharing insights, and offering assistance where needed.
- Managed multiple tasks simultaneously while maintaining focus on quality customer care.
- Participated in ongoing training opportunities to stay current on industry standards and best practices for customer service excellence.
- Collaborated with team members to achieve high-quality service and timely resolution of issues.
- Responded to constituents requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing citizens concerns, demonstrating empathy, and resolving problems swiftly.
- Operating a central voice telephone system or a two-way radio console, responding to incoming calls and emails from the public.
- Routing calls to the appropriate agency or station as well as entering and retrieving data from computer systems.
Traffic Officer II
City Of Los Angeles Department Of Transportation
11214 Exposition Blvd
10.2007 - Current
- Enforced traffic regulations to ensure public safety and compliance with city ordinances.
- Monitored traffic flow and implemented measures to alleviate congestion in high-traffic areas.
- Collaborated with law enforcement to coordinate responses during accidents and emergencies.
- Conducted regular inspections of traffic signals and signage for optimal functionality.
- Participated in cross-departmental meetings to align goals and improve transportation efficiency across the city.
- Improved traffic flow by analyzing and adjusting signal timings at busy intersections.
- Offered exceptional customer service while interacting with motorists seeking assistance or information pertaining to their rights as drivers or passengers in various situations involving vehicle operation or parking restrictions.
- Coordinated with other law enforcement agencies during special events to manage traffic control operations efficiently.
- Served as a reliable resource for the public by addressing inquiries regarding local traffic laws, parking regulations, and directions to destinations within the jurisdictional area.
- Maintained up-to-date knowledge of relevant legislation, regulations, policies, and procedures to effectively enforce compliance among road users.
- Responded to emergency calls to provide assistance to citizens in need.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Participated in ongoing professional development opportunities through attendance at training seminars and workshops to enhance knowledge and skills relevant to the role of a Traffic Officer.
- Enhanced road safety through regular patrolling, identifying hazards, and coordinating with maintenance teams for prompt repairs.
- Provided support during emergency situations by directing traffic around accident scenes or natural disasters, ensuring smooth flow of vehicles and pedestrians.
Transportation Engineering Aide I
City Of Los Angeles Department Of Transportation
100 N Main St, 10th Floor, Los Angeles, CA 90012
04.2024 - 05.2025
- Assisted in drafting engineering plans for transportation projects, ensuring compliance with city regulations.
- Conducted field surveys to gather data for traffic analysis and infrastructure assessments.
- Collaborated with engineers to develop project specifications and technical documentation.
- Managed project timelines and coordinated tasks among team members to enhance workflow efficiency.
- Coordinated fieldwork activities to collect necessary data for accurate design implementation and assessment purposes.
- Optimized project workflows through meticulous organization and prioritization of tasks based on deadlines and importance.
- Improved project efficiency by assisting engineers in the development and design of engineering projects.
- Strengthened relationships with clients through clear communication regarding project updates or potential issues requiring attention or resolution.
- Assisted in developing effective solutions to complex problems through collaborative brainstorming sessions within engineering teams.
- Streamlined communication between departments by scheduling meetings and facilitating information sharing among team members.
- Followed verbal instructions and hand sketches to adapt and modify tooling.
Senior Transportation Supervisor I
City Of Los Angeles Department Of Transportation
1016 N. Mission Road
12.2022 - 04.2024
- Supervised daily transportation operations, ensuring compliance with city regulations and safety standards.
- Oversaw fleet maintenance schedules, ensuring vehicle readiness and compliance with safety inspections.
- Ensured proper documentation was completed accurately for all transportation operations, including driver logs, vehicle inspection reports, and accident/incident reports.
- Planned and established transportation routes, work schedules and operator assignments.
- Improved working conditions for employees and fostered work environment that maximized employee morale and engagement.
- Developed strong relationships with clients through consistent communication and excellent customer service practices.
- Enhanced safety measures by conducting regular vehicle inspections and enforcing strict adherence to regulations.
- Maintained and verified time, transportation, financial, inventory and personnel records.
- Demonstrated tasks to new hires and assigned to experienced workers for further training.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
- Handle Constituent Complaints and prepare written reports.
- Apply supervisory techniques to build and maintain an effective work group and fulfils equal employment responsibilities.
Education
Master of Science - Education
California State University, Dominguez Hills
Carson, CA05-2006
Bachelor of Arts - Human Services
California State University, Dominguez Hills
Carson, CA05-2004
Skills
- Call center experience
- Customer focus
- Complaint handling
- Follow-up skills
- Meeting deadlines
- Data entry proficiency
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Calm and professional under pressure
Timeline
Transportation Engineering Aide I
City Of Los Angeles Department Of Transportation
04.2024 - 05.2025
Senior Transportation Supervisor I
City Of Los Angeles Department Of Transportation
12.2022 - 04.2024
Customer Service Representative Intern
City Of Los Angeles Department of Transportation
11.2016 - Current
Traffic Officer II
City Of Los Angeles Department Of Transportation
10.2007 - Current
Master of Science - Education
California State University, Dominguez Hills
Bachelor of Arts - Human Services
California State University, Dominguez Hills