Summary
Overview
Work History
Education
Skills
Timeline
Generic

Moyer Connie

Charlotte,NC

Summary

Proven achiever in customer service excellence, demonstrated during tenure at Retail Store Chain. Excelled in complaint handling and escalation management, significantly enhancing customer satisfaction. Recognized for outstanding call center proficiency and a customer-focused approach, achieving top performance metrics. Skilled in navigating sensitive situations with diplomacy and maintaining confidentiality.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

5
5
years of professional experience

Work History

Customer Service Representative Intern

Retail Store Chain
PO Box 961
10.2019 - 05.2024
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
  • Participated in ongoing training opportunities to stay current on industry standards and best practices for customer service excellence.
  • Recognized as a top performer due to consistent achievement of performance metrics related to problem-solving, responsiveness, and overall communication skills.
  • Managed multiple tasks simultaneously while maintaining focus on quality customer care.
  • Actively contributed to the improvement of internal processes by sharing constructive feedback from customers with management teams.
  • Developed rapport with customers by consistently delivering friendly and efficient service.
  • Navigated sensitive situations with diplomacy while adhering strictly to confidentiality guidelines.
  • Provided comprehensive support to customers, guiding them through account setup and usage processes.

Education

Bachelor of Arts -

Mount Pleasant
Nc

Skills

  • Call center experience
  • Customer Focus
  • Complaint Handling
  • Follow-up skills
  • Payment Processing
  • Meeting deadlines

Timeline

Customer Service Representative Intern

Retail Store Chain
10.2019 - 05.2024

Bachelor of Arts -

Mount Pleasant
Moyer Connie