MacKenzie Gilstrap
Phil Campbell
Summary
Proven in enhancing customer satisfaction at Sentinel Advisors, adept in CRM software and complaint handling, I excelled in fostering supportive environments and resolving inquiries with diplomacy. My reliability and customer service excellence, coupled with a knack for efficient CRM use, propelled service delivery improvements.
Overview
3
3
years of professional experience
Work History
Customer Service Representative Intern
Sentinel Advisors
03.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Fostered a supportive learning environment among peers through open communication channels about challenging cases or new ideas.
- Navigated sensitive situations with diplomacy while adhering strictly to confidentiality guidelines.
- Maintained accurate records of customer interactions, providing valuable insights for improvements in service delivery.
- Increased efficiency by using CRM software tools effectively for managing client data and tracking interactions.
- Delivered prompt service to prioritize customer needs.
Cashier
Loves Travel Stop
07.2022 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Performed cash, card, and check transactions to complete customer purchases.
Education
No Degree - Accounting
Northwest Shoals Community College
Phil Campbell, ALHigh School Diploma -
Phil Cambell High School
Phil Campbell, AL05-2023
Skills
- Call center experience
- Customer focus
- Complaint handling
- Follow-up skills
- CRM software
- Email management
- Customer service
- Reliability
- Customer service excellence
Timeline
Customer Service Representative Intern
Sentinel Advisors
03.2024 - Current
Cashier
Loves Travel Stop
07.2022 - 07.2023
No Degree - Accounting
Northwest Shoals Community College
High School Diploma -
Phil Cambell High School
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