Ella Densmore
West Bloomfield
Summary
Driven and accomplished manager with a proven track record at American Pride Tattoos, excelling in customer service and time management. Leveraged communication skills to resolve conflicts and conducted training that enhanced team efficiency. Built a successful Etsy business, showcasing goal-setting prowess and marketing acumen. Achieved compliance with health and safety regulations, demonstrating attention to detail and reliability.
Overview
7
7
years of professional experience
Work History
Manager
American Pride Tattoos
Clarkston
08.2024 - Current
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Conducted training sessions for incoming customer care staff.
- Collaborated with health department to maintain compliance with state standards.
- Handled key communications and scheduling requirements outside regular work schedules.
Customer Care Representative
American Pride Tattoos
Clarkston
05.2022 - Current
- Welcomed clients with a professional demeanor.
- Managed sales operations through register use.
- Performed structured procedures to ensure smooth opening and secure conclusion of shop operations.
- Performed thorough cleaning of all artist stations and shop environments.
- Maintained hygiene standards through sterilization.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Oversaw routine inventory verification for all store materials.
Crew Member
Potbelly's Sandwich Shop
Farmington Hills
09.2020 - 04.2022
- Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
- Assisted in the training of new staff members on proper sandwich-making techniques.
- Operated cash registers to process payments from customers.
- Completed opening, closing and shift change tasks by following company guidelines.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
- Verified orders and bagged items for easy transport.
- Executed timely delivery of online catering orders.
Etsy Shop Owner
Etsy
West Bloomfield
07.2023 - Current
- Built successful online business from ground up, collecting capital, setting up online presence and managing customer interactions.
- Ensured compliance with applicable laws and regulations related to running an online business.
- Created Etsy shop page, uploaded images and descriptions of products, managed inventory levels, and monitored traffic to the site.
Crew Member
Cool Jacks Ice Cream
Keego Harbor
04.2018 - 06.2019
- Prepared and served a variety of ice cream flavors and frozen desserts to customers, ensuring high-quality service.
- Adhered to local health and safety regulations to ensure a safe environment for both staff and customers.
- Operated cash register and handled financial transactions with accuracy.
- Managed POS register to complete customer transactions.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
- Packaged and organized food items for educational institutions and special events.
Education
High School Diploma -
West Bloomfield High School
West Bloomfield, MI05-2020
Skills
- Customer service
- Time management
- Communication skills
- Highly Organized
- Effective Multitasking
- Punctuality and reliability
Timeline
Manager
American Pride Tattoos
08.2024 - Current
Etsy Shop Owner
Etsy
07.2023 - Current
Customer Care Representative
American Pride Tattoos
05.2022 - Current
Crew Member
Potbelly's Sandwich Shop
09.2020 - 04.2022
Crew Member
Cool Jacks Ice Cream
04.2018 - 06.2019
High School Diploma -
West Bloomfield High School