Ella Dunn
Chandler,AZ
Summary
Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.
Overview
14
14
years of professional experience
Work History
CTT 1
Cox Communications
01.2021 - Current
- Improved customer satisfaction by promptly addressing and resolving service issues.
- Increased efficiency by maintaining an organized workspace and properly stocking company vehicles with necessary tools and equipment.
- Use small hand tools, power tools, and test equipment
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted in training new technicians, sharing best practices to enhance their skillsets and knowledge base.
- Educate customers about their existing services and promote other Cox services.
Cable Installation Technician
Comcast Technology Solutions
12.2013 - 09.2020
- Installed outlets, drops, converters, modems and digital terminals.
- Increased customer loyalty through excellent communication skills, timely arrivals for appointments.
- Streamlined workflow processes for faster installations by carefully organizing tools, materials, and equipment prior to each job.
- Consistently achieved performance metrics related to installations per day while still maintaining high levels of customer satisfaction rates.
- Demonstrated strong troubleshooting abilities in identifying and addressing signal disruptions or other technical difficulties promptly.
Supervisor of Factory Operations
Bektrom Foods Inc.
04.2010 - 10.2016
- Improved employee performance with comprehensive training programs tailored to individual skillsets and job requirements.
- Achieved on-time delivery of finished products through efficient coordination of resources and close monitoring of production progress against deadlines.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
Education
Bachelor of Arts - Liberal Arts And Sciences
UAGC
Arizona City, AZHigh School Diploma -
Libbey High School
1213 Western, Ave Toledo, OH 4361206.1996
Skills
- Team building
- Strong Attention to Detail
- Leadership
- Planning
- Teamwork and Collaboration
- Adaptability and Flexibility
Timeline
CTT 1
Cox Communications
01.2021 - Current
Cable Installation Technician
Comcast Technology Solutions
12.2013 - 09.2020
Supervisor of Factory Operations
Bektrom Foods Inc.
04.2010 - 10.2016
Bachelor of Arts - Liberal Arts And Sciences
UAGC
High School Diploma -
Libbey High School
Similar Profiles
Molly HudlowMolly Hudlow
Senior Product Manager at Cox Communications, Cox MediaSenior Product Manager at Cox Communications, Cox Media
LaTricia FountainLaTricia Fountain
Auto Fleet Operation Specialist at Cox Communications, Cox AutomotiveAuto Fleet Operation Specialist at Cox Communications, Cox Automotive
Joel HenryJoel Henry
Independent Contractor at Cox Communications, DirecTV, Frontier CommunicationsIndependent Contractor at Cox Communications, DirecTV, Frontier Communications
James SchumacherJames Schumacher
Residential Cable Technician at Cox CommunicationsResidential Cable Technician at Cox Communications
Marcy GielniakMarcy Gielniak
Due Diligence Consultant at Wells FargoDue Diligence Consultant at Wells Fargo