Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ella Eberhardinger

York,PA

Summary

Dynamic and engaging professional with extensive experience in customer service at Hollywood Casino York. Proven ability to excel in high-pressure environments while maintaining cleanliness and organization. Strong multitasking skills and a commitment to responsible alcohol service ensure exceptional guest experiences. A reliable team player dedicated to enhancing customer satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Bartender

Hollywood Casino York
York, PA
08.2020 - 03.2026
  • Mixed and served beverages in high-pressure environment, ensuring customer satisfaction.
  • Maintained cleanliness and organization of bar area, adhering to health and safety standards.
  • Managed cash register operations, accurately processing transactions and balancing cash drawers.
  • Assisted in training new staff on cocktail preparation and bar equipment usage.

Hostess

Heritage Hills Resort
York, PA
12.2019 - 03.2020
  • Greeted and seated guests promptly to enhance dining experience.
  • Managed reservations efficiently using OpenTable system to optimize seating arrangements.
  • Coordinated with kitchen staff to ensure timely food delivery and guest satisfaction.
  • Assisted in training new team members on customer service standards and procedures.
  • Maintained cleanliness and organization of front-of-house areas to create welcoming atmosphere.

Salesperson

Palm Beach Tan
York, PA
04.2019 - 07.2019
  • Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Assisted in maintaining a clean and organized sales floor to enhance customer experience.
  • Operated point-of-sale systems, ensuring accurate transactions and inventory management.
  • Supported promotional campaigns by effectively communicating product benefits to customers.

Food Prep/Cashier

Big Apple Bagels
York, PA
08.2017 - 09.2018
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained cleanliness and organization of service areas to enhance customer experience.
  • Assisted customers with menu selections and provided product knowledge.
  • Handled cash management, including balancing registers at shift end.

Education

High School Diploma - Business/General

York Suburban Senior High School
York, PA
06.2020

Skills

Strong multitasking

Customer service

Highly reliable

Team player attitude

Clear and effective communication

Patience and tolerance

Outgoing personality

Engaging personality

Cleanliness and hygiene

Responsible alcohol service

Payment processing

Handling difficult customers

Cash register operation

Menu memorization

Certification

RAMP certified

Timeline

Bartender

Hollywood Casino York
08.2020 - 03.2026

Hostess

Heritage Hills Resort
12.2019 - 03.2020

Salesperson

Palm Beach Tan
04.2019 - 07.2019

Food Prep/Cashier

Big Apple Bagels
08.2017 - 09.2018

High School Diploma - Business/General

York Suburban Senior High School
Ella Eberhardinger