Summary
Overview
Work History
Education
Skills
Volunteer Experience
Awards
Activities
Websites
Timeline
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Ella Finkbeiner

Houston

Summary

Dynamic professional with a proven track record in customer service at Lupe Tortilla Restaurant. Skilled in conflict resolution and time management, I excelled in enhancing guest experiences and streamlining operations. My leadership as a Shift Lead at Chill Milkshake Bar fostered a welcoming environment, ensuring customer satisfaction and team collaboration.

Overview

3
3
years of professional experience

Work History

Waitress

Lupe Tortilla Restaurant
06.2025 - Current
  • Handled customer inquiries and resolved concerns promptly.
  • Provided exceptional customer service in a fast-paced dining environment.

Family Life Center Worker

Champion Forest Baptist Church
Houston
05.2023 - 08.2024
  • Streamlined the gym check-in process for improved guest experience
  • Managed phone lines effectively and directed guests to appropriate locations in the facilities

Nannying

Pastor's Family
Houston
05.2023 - 08.2024
  • Cared for three kids during the summer, 3 days a week, 8 hours a day
  • Oversaw their continuous schooling and tutoring throughout the year

Shift Lead

Chill Milkshake Bar
07.2023 - 07.2024
  • Promoted from an associate to a shift lead and obtained Food Handler’s License
  • Provided customers with a conversational, family-friendly environment

Education

Grove City College - Political Science, Communications

Grove City College
Pittsburgh, PA
05.2028

High School Diploma -

Providence Classical School
Spring, TX
05-2024

Skills

  • Customer service
  • Conflict resolution
  • Team collaboration
  • Time management
  • Verbal and written communication
  • Strong multitasking

Volunteer Experience

  • National Honor Society, 2023-2024, An honored member of an organization reserved for juniors and seniors with a 3.5+ GPA, 50 hours completed over the membership period, Participated in helping rehab underprivileged schools in downtown Houston, Packing meals for the Houston Food Drive annually
  • Created For A Purpose Camp Counselor, 2022-2023, Responsible for a group of 25 girls, Helped demonstrate arts, crafts, cooking, and sewing, Mentored girls in a Bible study
  • Deeply Rooted Mentor, 2025-present, Mentored a freshman in faith, prayer life, and how to find a strong community on campus, Met weekly for meals, Bible studies, and prayer time

Awards

  • National Latin Exam, Magna Cum Laude, 2021-2023
  • Notable Performance Award, 2021
  • Magna Cum Laude, 3.5 GPA or above, 2021-2024
  • Junior Research Paper, 2023
  • Senior Thesis Paper Presentation and Defense, 2024

Activities

  • Providence Varsity Basketball, 2021-2024, Shooting Guard - sophomore/junior/senior starter
  • House Captain, 2023, Held a captain position to lead a group of 40 people to participate in five day-long events, Organized an annual, overnight retreat for over 200 people as part of school tradition, Led 20 girls in weekly Bible studies and prayer groups
  • Member of the Theta Alpha Pi Sorority, Jan-present 2025, Active member of a group of 65 girls that organize campus-wide events, fundraisers, and community volunteer work, Holding office of Assistant Formal Rush Chair

Timeline

Waitress

Lupe Tortilla Restaurant
06.2025 - Current

Shift Lead

Chill Milkshake Bar
07.2023 - 07.2024

Family Life Center Worker

Champion Forest Baptist Church
05.2023 - 08.2024

Nannying

Pastor's Family
05.2023 - 08.2024

Grove City College - Political Science, Communications

Grove City College

High School Diploma -

Providence Classical School
Ella Finkbeiner