Ella Harris
Allendale,MI
Summary
Dynamic professional with a proven track record at Nathan Smith State Farm, excelling in relationship management and conflict resolution. Demonstrated leadership in classroom settings and effective communication with diverse stakeholders. Skilled in strategic decision-making and adept at utilizing CRM software to enhance customer satisfaction and service delivery.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Nathan Smith State Farm
Walker, Michigan
05.2025 - Current
- Resolved customer complaints through effective communication techniques.
- Utilized CRM software to track client interactions and follow-ups.
- Collaborated with team members to enhance service delivery strategies.
- Answered customer inquiries and provided accurate information regarding products and services.
Teacher
Appletree and Gilden Woods
09.2024 - 05.2025
- Leadership & Teamwork: Managed a classroom, collaborated with staff, and guided young learners.
- Communication Skills: Effectively communicated with parents, colleagues, and children to ensure smooth operations.
- Problem-Solving: Adapted lesson plans and resolved conflicts, showcasing flexibility and decision-making.
- Organizational Skills: Maintained schedules, managed classroom resources, and coordinated activities.
- Customer Service: Built relationships with parents, demonstrating client relations and service skills.
- Creativity & Innovation: Designed engaging learning experiences, showing strategic thinking and adaptability.
Apprentice
Custom Leather and Canvas
07.2019 - 05.2023
- Team Collaboration: Working effectively in a team environment to complete projects and maintain workflow.
- Problem-Solving: Addressing challenges during installation or production processes with practical solutions.
- Conflict Resolution: Skilled in addressing customer concerns with professionalism, resolving issues regarding interior specifications or quality, and maintaining customer satisfaction.
Education
MBA - true
Grand Valley State University
05-2027
Diploma -
Saranac Junior Senior High School
06.2023
Skills
- Relationship management
- Conflict resolution
- Strategic decision-making
- Leadership and project oversight
- Effective time management
- Public speaking skills
- Communication
Volunteer Experience
Mission Trip Volunteer, Kentucky Church Restoration, 07/15/23-07/22/23
- Participated in a mission trip to restore historic churches in Kentucky, showcasing strong organizational and time management skills to coordinate daily tasks and meet project deadlines.
- Assisted with hands-on restoration efforts, including cleaning, painting, repairs, and structural improvements, while maintaining attention to detail and quality standards.
- Communicated effectively with team members and local community members to ensure collaborative problem-solving and alignment with restoration goals.
- Adapted to evolving project needs in a fast-paced environment, demonstrating flexibility and a proactive approach to challenges.
- Fostered teamwork and built positive relationships within a diverse group, contributing to the overall success of the mission.
Timeline
Customer Service Representative
Nathan Smith State Farm
05.2025 - Current
Teacher
Appletree and Gilden Woods
09.2024 - 05.2025
Apprentice
Custom Leather and Canvas
07.2019 - 05.2023
MBA - true
Grand Valley State University
Diploma -
Saranac Junior Senior High School