Ella Jimenez

• Coordinate high-volume client outreach: calling (min. 300 outbound calls), LinkedIn messaging (min. 200 connection requests and messages), and email (min. 600 outbound emails) a week
• Qualify potential clients and document engagement details within CRM systems
• Collaborate with cross-functional teams to strengthen client engagement efforts
• Track performance metrics and report pipeline activity to leadership
• Facilitate meeting scheduling between prospective clients and account teams
• Deliver professional communication while building positive client relationships

• Lead small group training sessions emphasizing strength, mobility, and performance
• Instruct athletes on safe movement mechanics and conditioning strategies
• Encourage accountability and confidence through consistent feedback and mentorship
• Develop individualized improvement plans to support athlete growth

• Greeted clients with professionalism while creating a welcoming salon environment
• Scheduled appointments, process client check-ins, and assisted with membership services
• Operated POS systems to complete retail purchases and service transactions
• Reconciled daily cash drawer and confirmed accurate financial reporting
• Answered incoming calls and responded to client questions regarding services and products
• Monitored retail inventory levels and communicated restocking needs with store owner
• Ensured cleanliness and organization throughout all salon areas

• Guided customers through product selections by offering knowledgeable recommendations
• Presented merchandise and store displays in alignment with brand standards
• Built rapport with new and returning clients through attentive service
• Supported team members during high-traffic periods to strengthen store operations
• Completed product training programs to deepen knowledge of apparel and home goods

• Educated customers on product features using in-store technology and styling tools
• Organized sales floor areas to enhance customer accessibility and presentation
• Provided individualized service to improve the overall shopping experience
• Partnered with team members to sustain a client-focused retail environment