Ella Jones
Columbia,MO
Summary
Proven team collaborator and empathetic leader, I excelled at Ethyls Smokehouse And Saloon by enhancing customer experiences and streamlining service operations. My background spans from child advocacy to educational roles, showcasing strong problem-solving skills and emotional development expertise. Achievements include significant improvements in client satisfaction and operational efficiency, underpinned by exceptional customer service and behavior management techniques. I have taken a professional caregiver role with experience in nurturing and educating young children. Skilled in creating safe and engaging environments, fostering emotional and cognitive development. Strong focus on teamwork, adapting to changing needs, and achieving positive outcomes. Reliable, patient, and empathetic with effective communication and problem-solving abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server/Hostess Trainer
Ethyls Smokehouse And Saloon
07.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Display efficient problem solving skills during peak hours of service.
Childrens Advocate
True North of Columbia
03.2024 - 11.2024
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Assisted in hotline office to take crisis intervention calls and referrals.
Daycare Teacher
Mid Rivers Daycare
01.2023 - 04.2023
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
Education
No Degree - Social Work
Lindenwood University
Saint Charles, MONo Degree - Social Work
University of Missouri
Columbia, MO12-2025
High School Diploma -
Fort Zumwalt West High School
O'Fallon, MO05-2022
Skills
- Strong work ethic
- Exceptional customer service
- Customer service
- Team collaboration
- Patience and empathy
- Child supervision
- CPR training
- Group leadership
- Observation and assessment
- Problem solving skills
- Emotional development
- Behavior management techniques
Certification
- CPR/AED Certification
- Missouri Driver's License
Essence of PPI
I was chosen to be a part of the Essence of PPI ceremony in high school. One of my teachers gave me this award. She mentioned my resiliency to hard challenges that have taken place in my life and my willingness to move forward no matter what.
Timeline
Childrens Advocate
True North of Columbia
03.2024 - 11.2024
Daycare Teacher
Mid Rivers Daycare
01.2023 - 04.2023
Server/Hostess Trainer
Ethyls Smokehouse And Saloon
07.2021 - Current
- CPR/AED Certification
- Missouri Driver's License
No Degree - Social Work
Lindenwood University
No Degree - Social Work
University of Missouri
High School Diploma -
Fort Zumwalt West High School
Similar Profiles
Kambry RoachKambry Roach
Server at Silver Star Smokehouse & SaloonServer at Silver Star Smokehouse & Saloon
Emma McMillenEmma McMillen
Hostess at Silver Star Smokehouse & SaloonHostess at Silver Star Smokehouse & Saloon
Jenny ProvinceJenny Province
Restaurant Manager at The Bull Smokehouse and SaloonRestaurant Manager at The Bull Smokehouse and Saloon