Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ella Jones

Pittsburgh,PA

Summary

Dynamic Customer Service Representative with a proven track record at Carnegie Science Center, enhancing visitor satisfaction through active listening and critical thinking. Skilled in payment processing and staff training, I streamlined service processes, contributing to a more efficient team environment and improved guest engagement.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Carnegie Science Center
Pittsburgh, PA
07.2021 - Current
  • Assisted patrons with inquiries and resolved issues to enhance visitor experience.
  • Provided information on exhibits and programming, ensuring guest engagement and satisfaction.
  • Managed ticket sales and transactions, maintaining accuracy in cash handling procedures.
  • Collaborated with team members to streamline customer service processes for efficiency.
  • Trained new staff on customer service protocols and operational procedures for consistency.

Intern

100 Black Men Of America
Pittsburgh, PA
06.2019 - 08.2019

Gained workforce experience through work within the organization and through a community based internship.

Education

Psychology And Pre-law

Duquesne University
Pittsburgh, PA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Payment processing
  • Staff training
  • Stock management

Languages

English
Native or Bilingual
French
Limited Working
Spanish
Elementary

Timeline

Customer Service Representative

Carnegie Science Center
07.2021 - Current

Intern

100 Black Men Of America
06.2019 - 08.2019

Psychology And Pre-law

Duquesne University