Ella Kennedy
Tom's River,United States
Summary
Human Resources graduate with 6+ years of customer service and team leadership experience across hospitality sectors. Proven strengths in onboarding, payroll support, and employee communication. Seeking to contribute to an HR team with a focus on growth, organization, and people-first solutions.
Overview
5
5
years of professional experience
Work History
Team Lead: Office Services
Grand Summit at Mount Snow
West Dover, VT, United States
12.2024 - Current
- Serve as primary point of contact for owners, managing high-volume phone and email communication related to reservations, contracts, revenue, and services.
- Support Condo Rental Agreement owners by coordinating bookings, maintenance requests, resales, and contract-related inquiries in accordance with established policies.
- Guide HOA members in communication with third-party partners, ensuring accurate information and timely resolution.
- Oversee front desk operations, including guest registration, key issuance, payment processing, room moves, and service inquiries.
- Plan and execute next-day arrival upgrade strategies to support guest satisfaction and operational goals.
- Act as Manager on Duty as needed, resolving guest and staff issues and supporting daily operational decision-making.
- Assist in training and coaching new and existing front desk staff on procedures, standards, and quality service expectations.
- Handle confidential guest and owner records with a high degree of professionalism, integrity, and discretion.
Food & Beverage Manager
The White House Inn
Wilmington, VT, United States
09.2024 - 01.2025
- Oversaw day-to-day operations, including inventory control, vendor relations, and compliance with health and safety regulations.
- Streamlined service workflows and improved table turnover times
- Coordinated special events, catering, and banquets for groups.
- Experience in interviewing, onboarding, and offboarding
- Experience in payroll
Front Desk Manager
The White House Inn
Wilmington, VT, United States
01.2024 - 09.2024
- Experience in communication over email
- Experience with management from a hotel standpoint
- Experience with Microsoft 365
- Experience using a POS system.
- Experience in customer service and sale skills.
Server
Miller's Ale House
Bel Air, MD, United States
11.2020 - 12.2023
- Experience in customer service.
- Experience working in a team environment.
- Experience using a POS system.
Education
Bachelor of Science (BS) - Human Resources Management
University of Maryland Global Campus
College Park, United States01-2025
Skills
- Communication
- Customer Service
- Leadership
- Office 365
- Interviewing & Hiring Support
- Employee Relations Support
- Confidential Records Management
- Policy & Procedure Adherence
Timeline
Team Lead: Office Services
Grand Summit at Mount Snow
12.2024 - Current
Food & Beverage Manager
The White House Inn
09.2024 - 01.2025
Front Desk Manager
The White House Inn
01.2024 - 09.2024
Server
Miller's Ale House
11.2020 - 12.2023
Bachelor of Science (BS) - Human Resources Management
University of Maryland Global Campus