HYELIM YOON
San Francisco,CA
Summary
Detail-oriented office services professional with multi-site experience in mailroom operations, shipping and receiving, records management, and departmental support across Bay Area law firms. Trusted to handle confidential materials, maintain accurate logs, and streamline routine workflows. Known for reliability, clear communication, and completing time-sensitive tasks with minimal supervision. Comfortable lifting up to 50 lbs and operating standard mailroom equipment.
Overview
3
3
years of professional experience
Work History
OFFICE SERVICES ASSOCIATE - MOBILE LEAD FLOATER
Forrest Solutions
San Francisco, USA
06.2024 - Current
- Provide cross-site mailroom coverage: receive, sort, and route daily mail and packages to attorney floors and departments.
- Prepare and meter outgoing mail; coordinate carrier pickups and troubleshoot delivery issues with USPS/UPS/FedEx.
- Maintain pickup/drop-off logs and track time-sensitive items; communicate status updates to requestors.
- Monitor supply levels (labels, shipping materials, paper) and request replenishment or service as needed.
- Support recordkeeping: scan, label, and archive documents per site protocols; coordinate secure shredding.
- Train new associates on checklists, chain-of-custody, and safety/quality procedures.
OFFICE SERVICES ASSOCIATE
Coblentz Patch Duffy and Bass (via Forrest Solutions)
San Francisco, USA
06.2023 - 06.2024
- Processed high-volume copy/scan jobs; digitized and indexed legal records for retrieval and retention compliance.
- Covered reception as needed; answered phones, greeted visitors, and routed inquiries; maintained shared calendars as needed.
- Coordinated off-site storage deliveries/pickups and maintained chain-of-custody documentation.
- Assisted with supply counts and organized storage areas to support inventory visibility and accuracy.
OFFICE SERVICES ASSOCIATE - FLOATER
Forrest Solutions
San Francisco, USA
12.2022 - 06.2023
- Executed routine mail runs, print/copy/finishing, and delivery tickets across multiple client sites.
- Logged incoming items and ensured timely distribution to attorneys and staff.
- Created quick-reference guides and labels for binders, files, and shared spaces to standardize workflows.
OFFICE SERVICES ASSOCIATE
Williams Lea
San Francisco, USA
05.2022 - 12.2022
- Supported mail distribution, document preparation, and records organization for legal teams.
- Maintained accuracy, confidentiality, and service-level timeliness in daily operations.
Education
Associate of Arts (AA) - Language Arts
Laney College
Oakland, CA01.2022
Bachelor of Arts (BA) - Hotel Management and Geography of Tourism
Sangji University
South Korea01.2013
Paralegal Studies -
Canada College
Redwood City, CASkills
- Mailroom operations
- USPS coordination
- UPS coordination
- FedEx coordination
- Package logging
- Mail logging
- Shipping labels
- Shipping manifests
- Supply checks
- Inventory checks
- Records management
- Document management
- Scanning
- Digitization
- Kofax
- Secure shredding
- Off-site storage coordination
- Shared inbox management
- Calendar upkeep
- Data entry
- Forms management
- Microsoft Office
- Outlook
- Word
- Excel
- Box
- Customer service
- Communication
Tools And Languages
Microsoft Office (Word, Excel, Outlook), Kofax, basic Google Workspace, Box and DocuSign (familiar), Korean, Native, Mandarin, Highly proficient, English, Highly proficient
Timeline
OFFICE SERVICES ASSOCIATE - MOBILE LEAD FLOATER
Forrest Solutions
06.2024 - Current
OFFICE SERVICES ASSOCIATE
Coblentz Patch Duffy and Bass (via Forrest Solutions)
06.2023 - 06.2024
OFFICE SERVICES ASSOCIATE - FLOATER
Forrest Solutions
12.2022 - 06.2023
OFFICE SERVICES ASSOCIATE
Williams Lea
05.2022 - 12.2022
Associate of Arts (AA) - Language Arts
Laney College
Bachelor of Arts (BA) - Hotel Management and Geography of Tourism
Sangji University
Paralegal Studies -
Canada College
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