Emily Byrnes
West Branch,IA
Summary
Polite and attentive professional offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
3
3
years of professional experience
Work History
General Services
Muscatine County Administration
Muscatine , Iowa
06.2023 - 09.2024
- General upkeep of government buildings
- General housekeeping
- Ensured that all equipment was properly maintained according to manufacturer's specifications.
- Acted as a liaison between departments during problem resolution situations.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes.
Kennel Technician
It Takes A Village Animal Rescue & Resources
Muscatine , Iowa
07.2021 - 06.2023
- Responded to emergency situations in a timely manner while following safety protocols.
- Treated superficial wounds and called in veterinarian assistance for more complex concerns.
- Socialized animals to prepare for adoption.
- Played with dogs and cats to maintain socialization and reduce stress.
- Educated customers on proper pet care techniques.
- Organized supplies needed for daily operations of the kennel facility.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Walked dogs while enforcing good behavior and manners.
- Assisted with the adoption process by providing information about available pets.
- Scheduled grooming and veterinary appointments for animals.
- Monitored animals for signs of illness or distress and reported to supervisor immediately.
- Maintained records of animal feedings, treatments and other updates.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Bathed and groomed pets using gentle techniques.
- Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
- Assessed animals for injury and illness.
- Administered medications and treatments as prescribed by veterinarians.
- Performed minor grooming services such as brushing fur coats and trimming nails.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Ensured cleanliness of kennels through regular sanitizing and disinfecting protocols.
- Developed positive relationships with volunteers who provided support during busy periods.
- Maintained clean and orderly play yards, kennels and cages.
Education
GED -
Muscatine Community College
Muscatine, IA12-2015
Some College (No Degree) - Biology
Muscatine Community College
Muscatine, IASome College (No Degree) - Algebra 1 & 2
Muscatine Community College
Muscatine, IASome College (No Degree) -
Muscatine Community College
Muscatine, IASome College (No Degree) - Intro To Computers
Muscatine Community College
Muscatine, IASkills
- Building maintenance
- Mailroom operations
- Facilities management
- Records management
- Janitorial services
Timeline
General Services
Muscatine County Administration
06.2023 - 09.2024
Kennel Technician
It Takes A Village Animal Rescue & Resources
07.2021 - 06.2023
GED -
Muscatine Community College
Some College (No Degree) - Biology
Muscatine Community College
Some College (No Degree) - Algebra 1 & 2
Muscatine Community College
Some College (No Degree) -
Muscatine Community College
Some College (No Degree) - Intro To Computers
Muscatine Community College