Ella Kenney

Assisted customers by providing accurate information, resolving inquiries, and ensuring timely solutions to complex issues. Collaborated with team members to enhance customer satisfaction, streamline service processes, and adapt to changing protocols. Supported onboarding and training of new staff by sharing expertise in company policies, procedures, and best practices. Built strong client relationships, handled escalated concerns professionally, and contributed to repeat business through exceptional service.

Assisted in daily operations by managing scheduling, organizing team activities, and supporting staff with routine tasks, including data entry. Oversaw summer food program locations to ensure compliance with procedures and helped prepare for audits. Developed a new organizational system and created formal agreement documents to improve program efficiency. Gained valuable industry experience by applying learned concepts directly to practical, real-world situations.