ELLA KNIGHTEN
Oklahoma City,OK
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Overview
27
27
years of professional experience
Work History
Sales Associate
Walmart Stores,INC
Oklahoma City, OK
03.2005 - 06.2015
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Upsold additional items based on customer interests and needs.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Developed promotional strategies to increase sales volume.
- Maintained up-to-date knowledge of store merchandise and policies.
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
- Organized stockroom shelves according to size, color or style.
- Used technology resources to assist customers in locating and selecting items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Helped customers find specific products, answered questions, and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Received and displayed product shipments on store retail shelves upon delivery.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Cleaned shelves, counters and tables to maintain organized store.
- Maintained records related to sales for store management.
- Answered store and merchandise questions and led customers to wanted items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Placed special orders or called other stores to find desired items.
Production Line Assembly Worker
Daily Oklahoman
Oklahoma City, OK
11.2000 - 10.2005
- Maintained cleanliness of work area by sweeping, dusting, and organizing materials.
- Assisted with the training of new assembly workers on the proper use of equipment.
- Inspected finished products for defects before packaging them for shipment.
- Inspected finished products for accuracy prior to packaging and shipment.
- Sorted small parts for assembly processes quickly and accurately with minimal errors.
- Boxed, labeled and moved items to keep production lines moving swiftly.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Completed accurate assembly work by positioning and aligning components.
- Placed products in equipment or on work surfaces for further processing, inspecting or wrapping.
- Assembled component parts of items and completed hand-finishing of final products.
- Built and packaged products to comply with multiple work orders and deadlines.
- Used established assembly instructions to complete jobs.
- Recognized defective material and reported issues to management.
- Completed component assembly with minimal supervision to meet deadlines.
- Sorted and placed materials or items on racks, shelves or in bins according to predetermined sequence.
- Packaged finished products and prepared boxes, containers and pallets for shipment to distribution centers.
- Packaged products and double-checked package labels for accuracy.
- Operated machinery, forklifts and other heavy equipment.
- Worked through each required task and step in production processes.
- Packed finished products and prepared for shipment.
- Collaborated with team members to complete demanding projects under tight deadlines.
- Supervised assembler teams and trained or oriented new employees on procedures.
Assistant Store Manager
Dollar General Store
Midwest City, OK
09.2000 - 03.2002
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Supervised cash handling processes to ensure accuracy of transactions.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Maintained a safe working environment by enforcing safety regulations.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Production Line Worker
Oberling Color Press
Oklahoma City, OK
07.1998 - 09.2000
- Monitored production processes, ensuring efficiency and accuracy of output.
- Troubleshot problems related to assembly lines as they arose.
- Kept track of production goals set by management and worked towards achieving them.
- Loaded raw materials into machines for processing tasks.
- Ensured compliance with company policies, procedures, regulations, and laws.
- Organized work area and ensured cleanliness at all times.
- Worked with team members to ensure the timely completion of projects.
- Adhered to strict quality control standards throughout the manufacturing process.
- Assisted coworkers with complex assembly tasks when necessary.
- Placed finished products in completed box in preparation for packing and distribution.
- Tracked counts of work cycles for accuracy.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Boxed, labeled and moved items to keep production lines moving swiftly.
- Built and packaged products to comply with multiple work orders and deadlines.
- Completed accurate assembly work by positioning and aligning components.
- Completed component assembly with minimal supervision to meet deadlines.
- Recognized defective material and reported issues to management.
- Placed products in equipment or on work surfaces for further processing, inspecting or wrapping.
- Assembled component parts of items and completed hand-finishing of final products.
- Packaged products and double-checked package labels for accuracy.
- Completed team production and productivity level reports for management
- Worked through each required task and step in production processes.
- Performed quality checks on products and documented discrepancies.
Packing, Shipping, and Receiving Assembler
OBERLIN COLOR PRESS
Stillwater, OK
01.1988 - 06.1998
- Maintained a safe working environment by adhering to all safety regulations and policies.
- Provided support in training new employees on how to properly operate equipment on the production line.
- Assisted in the assembly of products on the production line.
- Monitored production line for any defects or malfunctions and reported to supervisor when necessary.
- Cleaned up work area at end of shift to maintain a safe working environment for other employees.
- Identified defective products, removed them from the production line, and documented details of defect.
- Inspected finished products for accuracy and completeness prior to packaging.
- Processed orders promptly according to customer specifications.
Education
Associate of Arts - Accounting and Business Management
Wright's Business School
Oklahoma City, OK06-2005
High School Diploma -
Stillwater Minority Training Program
Stillwater, OK06-1985
Associate of Arts - Baking and Pastry Arts
Oklahoma State University Institute of Technology - Okmulgee
Okmulgee, OK05-1983
Stillwater High School
Stillwater, OK05-1981
Restaurant And Culinary Services
Indian Meridian Vo-tech
Stillwater, OK05-1981
Skills
- Stocking and Receiving
- Outgoing Personality
- Energetic self-starter
- Merchandising understanding
- Product Sales
- Inventory control procedures
- Retail loss prevention
- Inventory Control
- Sales Development
- Customer Needs Assessment
- Problem-Solving
- Verbal/written communication
- Store Opening and Closing
- Retail merchandising expertise
- Reliable and punctual
- Merchandising knowledge
- Retail Store Operations
- Merchandise Display
- Customer Service
- Problem-solving skills
- Multi-tasking strength
- Display Setup
- Cash Handling Accuracy
- Cash Handling
- Inventory Tracking
- Excellent communication skills
- Money Handling
- Payment Processing
Timeline
Sales Associate
Walmart Stores,INC
03.2005 - 06.2015
Production Line Assembly Worker
Daily Oklahoman
11.2000 - 10.2005
Assistant Store Manager
Dollar General Store
09.2000 - 03.2002
Production Line Worker
Oberling Color Press
07.1998 - 09.2000
Packing, Shipping, and Receiving Assembler
OBERLIN COLOR PRESS
01.1988 - 06.1998
Associate of Arts - Accounting and Business Management
Wright's Business School
High School Diploma -
Stillwater Minority Training Program
Associate of Arts - Baking and Pastry Arts
Oklahoma State University Institute of Technology - Okmulgee
Stillwater High School
Restaurant And Culinary Services
Indian Meridian Vo-tech
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