Ella Kuester
Summary
Driven and compassionate professional with a track record of providing exceptional customer service and support at Phenix Salon Suites. Excelled in multitasking and organization, enhancing team productivity and customer satisfaction. Demonstrated problem-solving abilities and effective communication, fostering strong relationships and a positive environment. Achieved dependable and responsible reputation, ensuring seamless operations and client engagement.
Overview
5
5
years of professional experience
Work History
Caregiver/Driver
Whitney Moore
09.2023 - 05.2024
- Transported two teenagers home from school and to various activities weekly.
- Proved reliability to parents by picking the children up consistently.
- Communicated in advance when I was unavailable to drive the teenagers and found a replacement to pick them up.
- Built strong relationships with teenagers to deliver emotional support and companionship.
Assistant to the Manager
Phenix Salon Suites
06.2021 - 08.2022
- Provided exceptional administrative support during high-pressure situations, maintaining a calm and professional demeanor.
- Ensured smooth workflow between departments by acting as a liaison between management and staff.
- Increased customer satisfaction by managing and resolving client inquiries, concerns, and complaints in a timely manner.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Babysitter
Linda Anthony
06.2019 - 08.2022
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
Crew Team Member
Raising Cane's
06.2020 - 12.2020
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Collaborated with team members to complete orders.
- Operated register to process payments and collect cash payment for order totals.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
Education
Bachelor of Arts - Criminology
University of Arkansas, Fayetteville
Fayetteville, AR05.2026
High School Diploma -
John Paul II High School
Plano05.2022
Skills
- Respectful and Compassionate
- Problem-Solving
- Dependable and Responsible
- Multitasking and Organization
- Flexible Schedule
- Verbal and written communication skills
- Customer Engagement
- Customer Service
- Teamwork and Collaboration
Timeline
Caregiver/Driver
Whitney Moore
09.2023 - 05.2024
Assistant to the Manager
Phenix Salon Suites
06.2021 - 08.2022
Crew Team Member
Raising Cane's
06.2020 - 12.2020
Babysitter
Linda Anthony
06.2019 - 08.2022
Bachelor of Arts - Criminology
University of Arkansas, Fayetteville
High School Diploma -
John Paul II High School
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