Ella Logan
Errol,NH
Summary
Accomplished Vice President at Coos Animal Sanctuary, Inc., adept in team leadership and critical thinking, significantly enhanced pet welfare and adoption processes. Demonstrated stellar customer service and decision-making skills across roles, including Town Clerk and Librarian, achieving notable community engagement. Expert in fostering partnerships and managing comprehensive projects, ensuring operational excellence and positive outcomes. I have worked in customer service with all of my employers, past and present.
Overview
18
18
years of professional experience
Work History
Vice President
Coos Animal Sanctuary, Inc.
12.2021 - Current
- Order pet needs to maintain food pantry for pets in need.
- Attend monthly meetings to discuss new business.
- Organize fundraisers to provide funds for our non-profit
- Meet with local veterinarians to schedule annual vaccine clinic.
- Meet with and approve families for financial help with pets needing vet care, including our spay and neuter program.
- Work closely with local police departments, including neighboring towns, when a stray animal is picked up and needs to be brought to the sanctuary while potential owners reclaim.
- Responsible for rehoming pets to approved adopters or reputable rescues.
- Conduct home visits and veterinarian references for all potential adopters prior to any adoption.
Waitress/Manager
Errol Restaurant & Pub
05.2019 - Current
- Train servers on order management, food service quality and how to build rapport with guests.
- Welcome and greet guests before presenting special menu items.
- Handle guest complaints or concerns in a professional and compassionate manner.
- Fill in for accounting duties.
- Responsible for ordering product.
Town Clerk
Town of Errol NH
01.2018 - 01.2022
- Provided exceptional customer service, addressing resident inquiries and resolving issues promptly.
- Registered the community’s vehicle and boat renewals and new registrations.
- Registered and maintained dog licensing and assisted local vet at annual Rabies clinic.
- Responsible for maintaining marriage licenses and birth/death certificates.
- Provided the town with Notary services as I was certified.
- Planned and supervised elections and prepared polls, ballot boxes and voting machines.
- Facilitated smooth transitions during periods of leadership change by maintaining detailed records and assisting incoming officials with necessary guidance.
Librarian
Town of Errol NH
06.2017 - 06.2019
- Catalogued and organized books, materials and other documents for proper library management.
- Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
- Researched and acquired new library materials to maintain updated library collection.
- Participated and organized annual book sale.
- Provided computer assistance to patrons.
Cashier/Store Manager
Errol General Store
07.2007 - 12.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Responsible for ordering, shipping, receiving store inventory and special order requests from customers.
- Hired and trained all new employees and maintained work schedules.
- Worked closely with all vendors.
Education
Diploma - English Literature
Dobyns-Bennett High School
Kingsport, TN06.1985
Skills
- Team leadership
- Decision-making
- Critical thinking
- Stellar customer service
Timeline
Vice President
Coos Animal Sanctuary, Inc.
12.2021 - Current
Waitress/Manager
Errol Restaurant & Pub
05.2019 - Current
Town Clerk
Town of Errol NH
01.2018 - 01.2022
Librarian
Town of Errol NH
06.2017 - 06.2019
Cashier/Store Manager
Errol General Store
07.2007 - 12.2017
Diploma - English Literature
Dobyns-Bennett High School
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