Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
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Ella McKay

Philadelphia,PA

Summary

Dynamic and adaptable worker, excelling in customer service, and multi-tasking in fast-paced environments. Proven track record of maintaining cleanliness and organization while supporting event operations. Strong attention to detail and critical thinking skills drive client satisfaction and enhance operational efficiency. Committed to delivering exceptional service and fostering positive interactions between guests and team members.

Overview

6
6
years of professional experience

Work History

Support Staff

Attico Rooftop
Philadelphia, PA
08.2024 - Current

Experience in bussing, support staff, and barbacking.

  • Assisted guests with inquiries and provided exceptional customer service.
  • Maintained cleanliness and organization in the dining and bar areas.
  • Supported event setup and breakdown for rooftop gatherings and celebrations.
  • Handled cash transactions accurately during busy service hours.
  • Trained new staff on operational procedures and customer engagement techniques.
  • Participated in regular team meetings to discuss current projects and goals.
  • Resolved customer inquiries in a timely manner.
  • Supported bartenders by restocking supplies and maintaining cleanliness of workstations.
  • Assisted bartenders by stocking beer, wine, liquor, and other bar items.
  • Cleaned the bar area including counters, glasses, and utensils throughout shift.
  • Restocked ice and prepared garnishes for drinks.
  • Successfully managed multiple tasks simultaneously while providing quality service.

Personal Care Assistant

Allied Community Resources
East Windsor, CT
01.2020 - 06.2025
  • Assisted clients with daily living activities and personal hygiene routines.
  • Supported individuals in meal preparation and dietary needs adherence.
  • Administered medications according to prescribed schedules and guidelines.
  • Maintained a safe and clean environment for clients at all times.
  • Provided emotional support and companionship to enhance client well-being.
  • Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
  • Met with various caregivers to promote continuous professional development and implement quality treatment strategies.

Physical Therapy Aide

Advanced Physical Therapy Bristol
Bristol, CT
01.2022 - 04.2022
  • Assisted therapists with patient exercises and rehabilitation activities.
  • Prepared treatment areas and maintained cleanliness of equipment and facilities.
  • Monitored patient progress during sessions and reported observations to therapists.
  • Educated patients on proper exercise techniques and safety protocols.
  • Supported administrative tasks, including filing patient records and documentation.
  • Assisted physical therapists with patient treatments by setting up equipment, preparing patients for treatment and providing support throughout the session.
  • Monitored patients during exercise sessions to ensure proper technique is being used and to provide additional instruction when necessary
  • Maintained positive interaction with facilities and clients, enhancing client relations.

Education

Bachelor of Science - Health Professions, Pre-PT track

Temple University
Philadelphia, PA, United States
01.2028

High school Diploma Degree - Science and Math Pathway

Woodland Regional High School
Beacon Falls, CT, United States
01.2022

Skills

  • Cross-functional collaboration
  • Attention to detail
  • Lifting capacity up to 75 lbs
  • Fast-paced work environment
  • Table bussing and food running
  • Customer service excellence
  • Cleanliness and organization
  • Task management skills
  • Adaptability
  • Quick learner
  • Multi-tasking ability
  • Critical thinking and problem solving

Languages

English

Timeline

Support Staff

Attico Rooftop
08.2024 - Current

Physical Therapy Aide

Advanced Physical Therapy Bristol
01.2022 - 04.2022

Personal Care Assistant

Allied Community Resources
01.2020 - 06.2025

Bachelor of Science - Health Professions, Pre-PT track

Temple University

High school Diploma Degree - Science and Math Pathway

Woodland Regional High School