Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
References
Timeline
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Ella Miller

Erie,PA

Summary

Responsible and motivated team player, ready to apply current skills and techniques to new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Devoted to ensuring a memorable, positive experience for customers and colleagues alike.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Bartender

Red Lobster
Knoxville, TN
09.2017 - 08.2024
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Stocked ice bins and coolers as needed throughout shift.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Greeted customers and provided excellent customer service.
  • Developed good working relationships with fellow employees through effective communication.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Effectively multitasked within fast-paced environment.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Medical Office Assistant

The Center for Breast Health
Erie, PA
09.2010 - 12.2017
  • Followed HIPAA guidelines to ensure confidentiality of patient information.
  • Ensured that all required paperwork was completed accurately prior to submitting it for processing.
  • Assisted with scheduling follow-up appointments for patients after biopsies, medical appointments, and mammograms.
  • Scheduled and confirmed patient appointments and consultations.
  • Scheduled patient MRI and mammogram appointments and assisted with insurance inquiries.
  • Greeted patients and visitors in a professional and friendly manner.
  • Collected co-pays and insurance data, applying full and proper payment to patient accounts.
  • Planned social media campaigns for promotional purposes.
  • Managed social media accounts by posting updates regularly.
  • Created content for newsletters, bulletins, social media posts.
  • Observed examinations and procedures performed by physicians to document findings.

Bartender

Max And Erma's Restaurant
Erie, PA
03.2015 - 12.2016
  • Prepared a variety of beverages by adhering to established recipes and techniques.
  • Guided incoming bartenders through beverage creation and maximizing sales opportunities.
  • Stocked ice bins and coolers as needed throughout shift.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Tracked and replenished bar inventory to prevent shortages.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.

Education

High School Diploma -

McDowell High School
Erie

Some College (No Degree) -

Penn State Behrend
Erie

Some College (No Degree) - Marketing

Edinboro University of Pennsylvania
Edinboro, PA

Skills

  • Efficient Leadership
  • Social Media Marketing
  • Effective Communication
  • Collaborative Creativity
  • Quality Control
  • Multitasking
  • Customer Service
  • Proficient Sales Methods

Affiliations

Soccer coach, arts and crafts, avid reader, volunteer, family-oriented, physical and mental exercise, high school, elite, and college soccer player

Certification

  • RAMP certified

Accomplishments

  • Team captain of the state finalist team
  • NCAA Soccer Tournament participant

References

References available upon request.

Timeline

Bartender

Red Lobster
09.2017 - 08.2024

Bartender

Max And Erma's Restaurant
03.2015 - 12.2016

Medical Office Assistant

The Center for Breast Health
09.2010 - 12.2017

High School Diploma -

McDowell High School

Some College (No Degree) -

Penn State Behrend

Some College (No Degree) - Marketing

Edinboro University of Pennsylvania

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Ella Miller