Ella Naslund
Scottsdale,AZ
Summary
Dependable employee successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
7
7
years of professional experience
Work History
Server/Bartender
Lings Wok Shop
10.2024 - Current
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Cultivated warm relationships with regular customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Cashier/Server
Kale & Clover
07.2019 - 03.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Toms Thumb
02.2019 - 05.2019
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Cashier
Cameo Cleaners
10.2018 - 01.2019
- Assisted customers with drop-off and pickup
- Greeted customers entering store and responded promptly to customer needs.
- Accurately tagged, sorted, and organized clothing for cleaning and delivery
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Business Communication
Arizona State University
Tempe, AZSkills
- Strong work ethic
- Time efficient
- Fast learner
- Problem solving abilities
Timeline
Server/Bartender
Lings Wok Shop
10.2024 - Current
Cashier/Server
Kale & Clover
07.2019 - 03.2020
Server
Toms Thumb
02.2019 - 05.2019
Cashier
Cameo Cleaners
10.2018 - 01.2019
Business Communication
Arizona State University