Ella Newman
Baton Rouge,LA
Summary
Dedicated professional with strong skills in customer service and organization. Experienced in training teams and managing diverse groups. Committed to creating welcoming environments that enhance guest satisfaction.
Overview
3
3
years of professional experience
Work History
Hostess/ Trainer
Whiskey Ridge
Driftwood, TX
01.2025 - Current
- Trained new hostesses on customer service and seating procedures, enhancing team readiness and guest satisfaction.
- Resolved guest complaints with professionalism and courtesy, contributing to a positive dining experience.
- Communicated guest needs and preferences to servers, ensuring seamless service and customer contentment.
- Managed reservation systems and organized seating charts efficiently.
- Maintained cleanliness and organization of the dining area.
Head Guard
Founders Pool, City of Dripping Springs
Dripping Springs, TX
05.2023 - 08.2025
- Maintained proficiency in first responder skills, such as First Aid and CPR, to effectively support individuals in distress.
- Educated patrons on safety protocols and enforced rules to promote a safe swimming environment.
- Maintained cleanliness of pool facilities and ensured compliance with health regulations.
- Delivered friendly customer service to guests and resolved concerns to enhance their experience.
Pit Boss/ Trainer
Amy's Ice Cream
Austin, TX
03.2024 - 02.2025
- Catered Austin City Limits Music Festival.
- Trained team members on customer service and product knowledge.
- Managed time effectively during peak periods to provide fast service, without compromising product quality or presentation.
- Managed inventory levels to ensure product availability and freshness.
Lifeguard
The YMCA of Dripping Springs
Dripping Springs, TX
09.2023 - 02.2024
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Prevented accidents through regular equipment inspections and maintenance.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
Education
Bachelor of Science - Digital Marketing
Louisiana State University
Baton Rouge, LA05-2029
High School Diploma -
Dripping Springs High School
Dripping Springs, TX05-2025
Skills
- Customer service
- Time management
- Employee training
- Conflict resolution
- Efficient collaboration
- Adaptable
References
References available upon request.
Timeline
Hostess/ Trainer
Whiskey Ridge
01.2025 - Current
Pit Boss/ Trainer
Amy's Ice Cream
03.2024 - 02.2025
Lifeguard
The YMCA of Dripping Springs
09.2023 - 02.2024
Head Guard
Founders Pool, City of Dripping Springs
05.2023 - 08.2025
Bachelor of Science - Digital Marketing
Louisiana State University
High School Diploma -
Dripping Springs High School