Some interests I have include all things books and reading, animals, and nature. I also enjoy the fall season in its entirety.
Ella Niles
De Pere,WI
Summary
Driven professional with a proven track record at Golrusk Pet Care Center, Skilled in customer service and problem-solving, adept at fostering relationships and ensuring quality standards. Demonstrates a strong ability to lead in high-stress situations, promoting customer loyalty and team collaboration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
3
3
years of professional experience
Work History
Animal Care Attendee
Golrusk Pet Care Center
2021.09 - Current
- Monitored overall health of animals through daily observation and hands-on training.
- Observed and documented current behaviors for applicable animals.
- Prevented and led handling of animal escape and onsite responsibilities during high-stress situations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintenance Crew Member
Twin Oaks Golf Course
2021.06 - 2021.09
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed routine maintenance checklist.
- Properly handled, transported, and disposed of recycled materials.
- Executed tasks within time and budget constraints.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Safely and effectively handled wide range of cleaning products and solutions.
- Positively engaged with customers and maintained professional appearance as company representative.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Reported issues to property manager so effective resolutions could be put into place.
- Followed instructions from supervisor regarding daily job tasks and duties.
Education
Bachelor of Science - Wildlife Ecology And Management
University of Wisconsin - Stevens Point
Stevens Point, WI05.2027
High School Diploma -
Denmark High School
Denmark, WI06.2023
Skills
- Nutrition expertise
- Behavior Analysis
- Networking and relationship building
- Policy and procedure implementation
- Quality assurance standards
- Communication and Interpersonal Skills
- Active listening abilities
- Emergency Response
- Customer Service
- Interpersonal Communication
- Teamwork and Collaboration
- Professional and Courteous
- Problem-solving aptitude
Interests
Timeline
Animal Care Attendee
Golrusk Pet Care Center
2021.09 - Current
Maintenance Crew Member
Twin Oaks Golf Course
2021.06 - 2021.09
Bachelor of Science - Wildlife Ecology And Management
University of Wisconsin - Stevens Point
High School Diploma -
Denmark High School
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