Lindsay Phillips
Green Bay,WI
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Assistant General Manager
Golrusk Pet Care Center
2023.08 - Current
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory management processes to maintain proper stock levels.
- Enhanced communication among team members through regular meetings.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary.
Facility Manager
Golrusk Pet Care Center
2019.11 - 2023.08
- Supervised staff of 6 in day-to-day activities.
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
- Developed strategic plans for facility improvements, considering both short-term needs and long-term objectives.
- Administered tasks for day-to-day operations
Education
Bachelor of Science - Biology
University of Wisconsin - Green Bay
Green Bay, WI05.2009
Skills
- Employee Scheduling
- Team leadership expertise
- Strategic planning skill
- Staff Management
- Inventory Control
- Customer Service Management
- Calendar Management
- Problem-solving abilities
- Training Management
- Effective Communication
- Employee reviews
- Recruitment
Timeline
Assistant General Manager
Golrusk Pet Care Center
2023.08 - Current
Facility Manager
Golrusk Pet Care Center
2019.11 - 2023.08
Bachelor of Science - Biology
University of Wisconsin - Green Bay
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