ELLA PALMER
Boston,MA
Summary
Client-facing professional experienced in working with executive stakeholders and supporting complex client needs. Known for clear communication, strong follow-through, and the ability to coordinate across teams to resolve issues quickly and effectively. Comfortable working with data, systems, and multiple priorities in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Account Manager
Oxford Global Resources
Beverly, Massachusetts
01.2026 - Current
- Manage relationships with enterprise clients, regularly engaging VP and C-level stakeholders
- Act as a primary point of contact, ensuring clear communication and consistent follow-up
- Identify business challenges and partner with internal teams to deliver solutions
- Coordinate across delivery, recruiting, and operations to meet client needs efficiently
- Track activity and priorities in Salesforce, maintaining accurate and organized records
- Handle complex situations with professionalism while balancing competing priorities
- Support clients through complex and time-sensitive situations, ensuring clear communication and accurate follow-through
Research Intern
Foundation for Economic and Industrial Research (IOBE)
Athens, Greece
09.2025 - 12.2025
- Supported research design and data interpretation, presenting findings that informed economic policy and financial behavior in Greece.
- Contributed to commissioned private savings project by conducting data collection and analysis, supporting senior economists' objectives.
- Assisted in preparing reports that summarize research findings and recommendations.
Sales Intern
Oxford Global Resources
Beverly, MA
06.2025 - 08.2025
- Coordinated outreach and follow-up for 20+ client accounts, strengthening client relationships
- Maintained accurate tracking of 500+ interactions in Salesforce, facilitating effective communication
- Streamlined communication processes, improving collaboration and information sharing within the team
Sales Associate/Diamond Specialist
Hannoush Jewelers
Clifton Park, NY
09.2022 - 06.2025
- Exceeded monthly sales goals of $60,000+ through consultative selling and client relationship management.
- Delivered exceptional customer service, fostering long-term client relationships and strengthening brand loyalty.
- Analyzed sales trends to inform inventory adjustments, optimizing stock levels and improving product availability.
Education
Bachelor of Arts - Economics, Anthropology
Union College
Schenectady, NY12-2025
Skills
- Account management
- Salesforce CRM
- Relationship management
- Market Research
- Data Analysis
- Forecasting Techniques
- Financial Modeling
- Microsoft Excel
- Microsoft PowerPoint
- Communication skills
Finance And Analytical Training
- Union Financial Network (UFN), Gained proficiency in reading accounting statements, conducting business valuations, and performing financial modeling using Excel., Engaged with Union alumni at financial institutions in NYC to gain industry insights and a strong understanding of financial terminology and job functions.
- Senior Honors Economics Thesis, Conducted an independent econometric research project analyzing post-pandemic labor market trends using large-scale national datasets; applied regression modeling and data analysis to identify wage and performance patterns across industries and demographics.
- Bloomberg Market Concepts Course, Covered core financial topics including Economic Indicators, Currencies, Fixed Income, and Equities, with applied training in Bloomberg Terminal functions and market analysis.
Campus Involvement
- Women in Economics Club, 2022-Present
- Union Dance; Ballet, 2022-2023
- Delta Phi Epsilon Fundraising Coordinator, 2023-Present
Timeline
Account Manager
Oxford Global Resources
01.2026 - Current
Research Intern
Foundation for Economic and Industrial Research (IOBE)
09.2025 - 12.2025
Sales Intern
Oxford Global Resources
06.2025 - 08.2025
Sales Associate/Diamond Specialist
Hannoush Jewelers
09.2022 - 06.2025
Bachelor of Arts - Economics, Anthropology
Union College