Ella Phalen
Mason,OH
Summary
Dynamic and adaptable, with a proven track record at Skyline Chili for enhancing customer satisfaction through creative solutions and exceptional service. Excelled in teamwork and interpersonal communication, achieving high accuracy in order processing. Skilled in food preparation and safety, my approach has consistently led to positive customer feedback and repeat business.
Overview
3
3
years of professional experience
Work History
Restaurant Team Member
Skyline Chili
03.2021 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Food Preparation & Service
Wendy's
12.2020 - 02.2021
- Demonstrated strong multitasking abilities while juggling multiple responsibilities such as food preparation, cash handling, and customer service.
- Participated in regular staff training sessions, further developing skills in food preparation, service, and safety practices.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Science - Horticulture
University of Cincinnati
Cincinnati, OH04.2027
High School Diploma -
Kings High School
Kings Mills, OH05.2023
Skills
- Customer service expertise
- Interpersonal communication
- Creative solutions
- Adaptability
- Strong teamwork
Timeline
Restaurant Team Member
Skyline Chili
03.2021 - Current
Food Preparation & Service
Wendy's
12.2020 - 02.2021
Bachelor of Science - Horticulture
University of Cincinnati
High School Diploma -
Kings High School