Summary
Overview
Work History
Education
Skills
Timeline
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Ella Phalen

Mason,OH

Summary

Dynamic and adaptable, with a proven track record at Skyline Chili for enhancing customer satisfaction through creative solutions and exceptional service. Excelled in teamwork and interpersonal communication, achieving high accuracy in order processing. Skilled in food preparation and safety, my approach has consistently led to positive customer feedback and repeat business.

Overview

3
3
years of professional experience

Work History

Restaurant Team Member

Skyline Chili
03.2021 - Current
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Food Preparation & Service

Wendy's
12.2020 - 02.2021
  • Demonstrated strong multitasking abilities while juggling multiple responsibilities such as food preparation, cash handling, and customer service.
  • Participated in regular staff training sessions, further developing skills in food preparation, service, and safety practices.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Bachelor of Science - Horticulture

University of Cincinnati
Cincinnati, OH
04.2027

High School Diploma -

Kings High School
Kings Mills, OH
05.2023

Skills

  • Customer service expertise
  • Interpersonal communication
  • Creative solutions
  • Adaptability
  • Strong teamwork

Timeline

Restaurant Team Member

Skyline Chili
03.2021 - Current

Food Preparation & Service

Wendy's
12.2020 - 02.2021

Bachelor of Science - Horticulture

University of Cincinnati

High School Diploma -

Kings High School
Ella Phalen