Summary
Overview
Work History
Skills
Timeline
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Ella Rantala

Smithfield,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Exceptional in customer service and creating engaging social media content. Known for adaptability and fostering customer loyalty, creativity and a results-driven approach.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Mindful Merchant
11.2022 - Current
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Maintained store cleanliness and organization, resulting in visually appealing shopping environment.
  • Produced visually appealing graphics using design tools such as Canva or CapCut to enhance social media presence.
  • Grew social following by researching trends, identifying influencers, and engaging with potential partners for promotional activities.
  • Provided Educational Events for High School Students
  • Promoted business by networking and being involved in community events such as local fairs and markets.

Store Staff Member

Trader Joe's
02.2020 - 07.2024
  • Maintained store cleanliness and organization, resulting in a visually appealing shopping environment.
  • Provided personalized product recommendations for customers based on their needs and preferences, leading to increased sales performance.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked as a section lead by completing specified tasks and order writing.
  • Trained new staff members with a positive attitude.

Barista

Thanks A Latte
11.2021 - 03.2022
  • Promoted a welcoming atmosphere by greeting customers with friendly demeanor and promptly addressing their needs.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Cashier

MiniMani Oy
12.2017 - 03.2019
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Addressed customer needs and made product recommendations to increase sales.
  • Contributed to store success by maintaining high standards of cleanliness throughout facility.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Skills

  • Google Drive
  • Social Media Posting
  • Customer Service
  • Excellent Communication
  • Problem-Solving
  • Adaptability and Flexibility
  • Multitasking Abilities
  • Hashtag Research
  • Social media expert
  • Blogging
  • Booth Installation
  • Creativity and Innovation

Timeline

Assistant Manager

Mindful Merchant
11.2022 - Current

Barista

Thanks A Latte
11.2021 - 03.2022

Store Staff Member

Trader Joe's
02.2020 - 07.2024

Cashier

MiniMani Oy
12.2017 - 03.2019

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Ella Rantala