Summary
Overview
Work History
Education
Skills
Timeline
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Ella Reilly

San Diego,California

Summary

With a strong background in customer service, I excel in creating positive experiences in every work environment that I have the opportunity to contribute to. My skills in efficient multitasking, effective communication, and attention to detail enable me to handle a variety of responsibilities, including managing guest interactions and reservations, providing exceptional service, and crafting high-quality products.

Overview

5
5
years of professional experience

Work History

Server

Davis' Pub
Annapolis, MD
04.2024 - Current
  • Provided exceptional customer service in a fast-paced dining environment, ensuring guest satisfaction.
  • Handled cash and credit transactions, maintaining a balanced cash register.
  • Coordinated with kitchen staff to ensure timely and accurate food preparation.
  • Resolved customer complaints with professionalism and tact.
  • Maintained a clean and organized dining area, following health and safety regulations.
  • Assisted in training new waitstaff, fostering a collaborative team environment.

Front Desk Studio Associate

Tribe Cycle
Annapolis , MD
08.2021 - Current
  • Welcomed and aided clients upon their arrival to the Cycle studio.
  • Organized and maintained inventory of all bike equipment.
  • Worked alongside entire development team in energetic and creative environment.
  • Sanitized all restroom fixtures, including equipment, sinks, toilets, mirrors, showers, and floors.
  • Assisted with unloading equipment from delivery trucks and moving it to the studio.
  • Troubleshot computer systems when necessary prior to workout classes.

Juicery and Eats Associate

Rutabaga Juicery and Eats
Annapolis, MD
12.2019 - 01.2023
  • Prepared a wide variety of coffee, and espresso beverages to customer specifications.
  • Prepared and served a variety of smoothies and juice beverages, ensuring consistency and quality.
  • Met and exceeded customer expectations through communication and anticipated their needs.
  • Expediting orders, shift leader, and training co-workers.
  • Managed cash and card transactions, maintaining accuracy in the cash register.
  • Maintained cleanliness and organization of workstations, following health and safety guidelines.

Education

Kinesiology Pre-PA

San Diego State University
San Diego, CA

Skills

  • Guest Engagement
  • Sales expertise
  • Point of Sale (POS) system operations
  • Positive and professional
  • Beverage Preparation
  • Table Bussing
  • Table Setting
  • Food inspection
  • Safe Food Handling

Timeline

Server

Davis' Pub
04.2024 - Current

Front Desk Studio Associate

Tribe Cycle
08.2021 - Current

Juicery and Eats Associate

Rutabaga Juicery and Eats
12.2019 - 01.2023

Kinesiology Pre-PA

San Diego State University

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Ella Reilly