Ella Romero
West Charleston,VT
Summary
I'm compassionate, and a quick learner that can handle stressful situations with patience and strength. I am particularly good at making connections with others, as I am apart of multiple leadership opportunities at school such as Student Government, Class Council, and the National Honors Society. I am a very hard worker, and keep a steady balance when it comes to homework, extracurriculars, personal time, and socializing.
Overview
1
1
year of professional experience
Work History
Cashier and Concessions
Katie Shick, City Cinema
05.2024 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Ice Cream Server
Carmen Comeau, Tim and Doug's Ice Cream
06.2023 - 08.2023
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
Education
St. Johnsbury Academy
St. Johnsbury, VT06-2026
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Reliability and punctuality
- Order taking
- Professionalism and courtesy
- Product restocking
Extracurricular activities
Select choir, student government, class council, national honors society, book club, and x-blocks (after school courses, ex: beginning baristas, european art and culture through film).
Timeline
Cashier and Concessions
Katie Shick, City Cinema
05.2024 - 10.2024
Ice Cream Server
Carmen Comeau, Tim and Doug's Ice Cream
06.2023 - 08.2023
St. Johnsbury Academy
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