Ella Smith
Yulee,FL
Summary
Dependable, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Nana Teresa's Bake Shop
06.2020 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Manager
Nana Teresa's Bake Shop
01.2022 - 06.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Food Runner/Hostess/Server Assistant
The Amelia Island Club
06.2022 - Current
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cultivated warm relationships with club members.
- Kept detailed knowledge of and followed all food safety guidelines.
- Cleared tables immediately after guests left in preparation for next party.
- Restocked food supplies in kitchen and organized storage areas.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Delivered correct food items to tables according to order documentation.
Education
High School Diploma -
Yulee High School
Yulee, FL05.2023
Associate of Arts -
Florida State College At Jacksonville
Jacksonville, FL05.2024
Skills
- Till Counting
- Operational Efficiency
- Table Preparation
- Food and Beverage Preparation
- Issue Escalation
- Performance Improvement
- Time Management
- Teamwork and Collaboration
- Hospitality Service Expertise
- Servsafe Certification
- POS Systems
Additional Information
Microsoft Office
Problem-Solving
Adaptability
Time Management
Timeline
Food Runner/Hostess/Server Assistant
The Amelia Island Club
06.2022 - Current
Customer Service Manager
Nana Teresa's Bake Shop
01.2022 - 06.2022
Customer Service Representative
Nana Teresa's Bake Shop
06.2020 - 06.2022
High School Diploma -
Yulee High School
Associate of Arts -
Florida State College At Jacksonville
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